Excellent service. They go above & beyond to make sure we had a pleasant stay.
May, January 2024
We were able to do everything on the phone and walked right up to our room & didn’t have to talk to anyone. We were happily surprised they offer customizable amenities and we opted for the Theragun. When we got there the Theragun was there too NO charge. Loved!
Jake, January 2024
Never have I ever felt more valued as a customer. Aside from all that: the lighting in the room was awesome - finally I didn't have to move a lamp or search for a plug! It was a smaller room (hey, it's NYC) but beautifully appointed. The bed was one of the most comfortable I've slept on. The amenities in the bathroom were actually ones I wanted to use
Maureen, December 2023
From the initial reservation process to the moment I checked out, every aspect of my stay was delightful. The service was impeccable, the staff were warm and welcoming, and the room exceeded my expectations in comfort and amenities.
Verified Traveler, January 2024
RARELY does anyone encounter such an excellent level of courtesy, room quality, attention to detail, and most incredibly, PERSONAL SERVICE. Do not stay anywhere else in NYC.
Clare, January 2024
The best thing about our entire trip was the attentive staff at Roomza. I have stayed many places in my 50 years but this was an experience to remember. They were just amazing people and made my birthday stay absolutely wonderful… unlike anything else I have ever experienced at any hotel! We will book Roomza again!
Lisa, December 2023