Our Story
We built hotels.
Now we know your rooms.
Roomza was founded in 2020 by hoteliers and ran its own hotels until 2025. Three properties, five years, 150,000 guests, and one lesson: the room matters more than the name on the building. So we closed our hotels and built the truth about every room.
Roomza New Orleans
Roomza New York
Roomza Baltimore
Roomza New Orleans
Roomza Baltimore
Roomza New York
Roomza hotel properties, 2022–2025
150K+
Guests welcomed
2020
Founded
1
Mission that changed everything
Six years. One lesson.
The room is the only unit that matters.
2020
Founded by hoteliers.
Twenty years across Marriott, Ritz-Carlton, Hilton, IHG, and OYO. Front desk to Area VP, Les Clefs d'Or concierge to five-brand GM certification. We started Roomza to run hotels the way we always believed they should be run.
2022 to 2025
Three hotels, 150,000 guests.
New York, Baltimore, New Orleans. A 93 NPS. And a growing suspicion that everything guests loved or hated came down to one unit nobody measured: the room.
2024
Room 412 and Room 413.
Same floor, same type. One had forty glowing reviews; the other, noise complaints every single stay. The difference was a wall. The industry had been averaging away the truth for decades.
2025
We closed our hotels. On purpose.
You can run three great hotels, or you can fix the information problem for all of them. We chose the second. Roomza relaunched in November 2025 as the room-level truth layer.
Today
Read the room.
Thousands of hotels in the network, every score tied to a verified stay, and a Trust Charter that means hotels can see the truth but never buy it.
The founder
“Travel and truth
heal the world.”
Curtis Crimmins, Founder
When people move across cities, countries, and cultures, they come home changed. And when they can trust the information guiding those decisions, they move more freely. That is the world Roomza is building toward.
This version of Roomza is dedicated to three groups of people.
Hotel workers and staff
The housekeepers, front desk teams, maintenance crews, and night auditors who kept showing up when the world stopped. You are the reason guests remember a stay. You deserve tools that reflect that.
The traveler
You spend hundreds of dollars on a room and you have no idea what you're getting until you open the door. That is not good enough. You deserve verified, specific, honest information, room by room.
Hotel operators
The owners and GMs who pour everything into their properties and receive a single star rating back. You built something room by room. You deserve feedback the same way.
We’re not a review site.
We’re the room-level truth layer of hospitality.
Anyone can leave a star rating. Only guests who actually stayed, and can prove it, can leave a Roomza review. Every score is tied to a real reservation at a real room on a real night.
In the Press
Feature · Travel + Leisure
This Is the No. 1 Phrase You Should Say to Get a Free Room Upgrade, According to Hotel Staff and Frequent Travelers
Feature · CNBC
From Hyatt to Holiday Inn, America's free hotel breakfast is facing a K-shaped economic threat
Feature · The Boston Globe
Travel and tourism brands are in uncomfortable territory: The political fray
Feature · The Washington Post
Are bedspreads actually filthy? Hotel employees debunk 10 old myths.
Interview · Hospitality Net
An Interview with Curtis Crimmins
Podcast · Hospitality Daily
Rethink Everything: We Can Do Better in Hospitality
Feature · HOTELS Magazine
The next hottest market? The Metaverse
Interview · BLLA
An Interview with Curtis Crimmins
Feature · HerTelier
Ally of the Month: Curtis Crimmins, Founder and CEO of Roomza
Join us.
Whether you run a hotel or you're booking your next trip, Roomza is for you. The truth about every room is something we build together.