Billing, invoices, and cancelling

Manage your card, switch plans, download invoices, or cancel, all self-serve.

Everything about your subscription is self-serve.

The billing portal

Click your name in the top-right of the dashboard and choose Plan & billing. That opens your secure Stripe portal, where you can:

  • Update your card or payment method
  • Switch between monthly and annual
  • Download every invoice
  • Cancel your subscription

Cancelling takes effect at the end of the paid period, and your account simply returns to the free Discovery plan. Your data, rooms, reviews, and scores all stay; only the paid features lock.

Annual terms

Annual plans save two months and run on a 1-year term, cancellable with 30 days notice.

Payment never buys the number

Your plan price is the entire cost of the tools, and nothing about paying (or not paying) changes your score. Hotels cannot buy placement or edit a score. That is a structural promise: payment buys tools, never the number.

Still stuck? Email support@roomza.com.