RoomzaHelp Center
For HotelsOpen dashboard

How can we help?

Short, honest answers about how Roomza works, written from how the product actually behaves.

Most common questions

Verify your propertyHow review requests workWhy your score movedRespond to reviewsBilling, invoices, and cancelling

Getting started

Claim your hotel, verify it, add rooms, and bring in your reservations.

  • Claim your hotel
  • Verify your property
  • Add your rooms
  • Import reservations
  • Invite your team

Reviews

How review requests reach guests, what guests see, and how to respond.

  • How review requests work
  • QR codes and in-room signage
  • What guests see: the 30-second review
  • Respond to reviews
  • Review Defense
  • Verified and unverified reviews

Scores

How room and hotel scores are calculated, and why they move.

  • How scores work
  • Why your score moved
  • Review policy: all reviews or verified only
  • Signal from the open web

Plans and billing

What each plan includes, and how to upgrade, change, or cancel.

  • What each plan includes
  • Upgrade your plan
  • Billing, invoices, and cancelling

Connect and notifications

AI assistants, the reservations API, and the emails Roomza sends you.

  • AI discovery and your hotel's live data feed
  • The reservations API
  • Emails Roomza sends you

Can't find an answer? Email support@roomza.com and a human replies.

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