QR codes and in-room signage

Every room gets its own QR code. Here is what happens when a guest scans one.

Every room in Roomza has its own QR code, so feedback lands on the exact room, not just the hotel.

Getting the codes

Print-ready QR files are available at Settings, then Signage (one PNG per room), along with ordering options for finished signs. Most hotels put them on the desk, the back of the door, or the nightstand.

What happens when a guest scans

  1. The guest lands on that room's review page: no app, no account.
  2. We ask for their last name and match it against your imported reservations.
  3. Matched guests leave a verified review. If they were moved at check-in (reservation says room 210, they scanned room 415), Roomza notices and asks which room they actually stayed in, one tap either way, so the review lands on the right room.
  4. Guests we can't match (a walk-in, a name spelled differently, or no reservations imported yet) can still leave a review; it's just labeled unverified. See Verified and unverified reviews.

The QR code never expires

Codes are tied to the room, not to a date or a guest, so printed signs keep working as long as the room exists. Renumbering rooms? Reprint that room's sign and you're done.

Still stuck? Email support@roomza.com.