How review requests work

When guests are emailed, how to control the timing, and why nobody is asked until you turn it on.

Every imported reservation creates a review invitation for that guest. Roomza emails it after checkout, at the moment guests are most likely to respond.

Turning it on

Review request emails are off until you enable them, because you're confirming you have permission to email your guests. Turn them on at import time or in Settings, then Property, by checking the permission acknowledgement. Until then, your dashboard shows how many guests are waiting to be asked, so nothing happens silently.

Timing

By default the request goes out 1 day after checkout, the window with the best response rates industry-wide.
You can change this to 2, 3, 5, or 7 days in Settings.
Each invitation stays valid until 14 days after checkout. If a send is missed for any reason, Roomza retries daily until the invitation expires, so nobody falls through a crack.
Guests get one email per stay, with a one-click unsubscribe that Roomza honors permanently.

What the guest receives

A short email with a personal link. Because the link is tied to their reservation, they skip identity checks entirely and land one tap from a verified review. See What guests see.

Guests aren't getting emails?

Three things to check, in order: review request emails are enabled (Settings, then Property), your import includes guest email addresses (check your column mapping), and the guest hasn't unsubscribed. Reservations imported without an email address simply can't be emailed; those guests can still leave a verified review through the in-room QR code.

Import reservationsBring in your PMS export so Roomza can verify guests and ask them for reviews.What guests see: the 30-second reviewOne required rating, optional detail, done in half a minute.QR codes and in-room signageEvery room gets its own QR code. Here is what happens when a guest scans one.

Still stuck? Email support@roomza.com.