Verified and unverified reviews

What the verified badge means, and how your review policy controls what counts.

Roomza labels every review by how sure we are the reviewer actually stayed.

Verified

A review is verified when it is matched to a reservation you imported, either because the guest used their personal email link, or because their last name matched your records when they scanned the in-room QR code. Verified reviews carry a badge everywhere they appear.

Unverified

Anyone can scan a QR code, and sometimes a real guest can't be matched (walk-ins, spelling differences, or no reservations imported yet). Those reviews are labeled unverified in your dashboard and on your public pages. They are honest signal, held at arm's length.

You choose what counts

Your review policy (Settings, then Property) has two modes:

All reviews: verified and unverified reviews are displayed and count toward your scores.
Verified only: only reviews from confirmed stays are displayed or scored. Unverified reviews remain visible to your team in the dashboard, but never touch your public numbers.

See Review policy for the details, including how a policy change propagates.

The best defense is coverage

The more complete your reservation imports, the more of your real guests verify automatically, and the less weight unverified feedback carries in your data.

Review policy: all reviews or verified onlyOne setting controls both what displays publicly and what counts toward your scores.QR codes and in-room signageEvery room gets its own QR code. Here is what happens when a guest scans one.

Still stuck? Email support@roomza.com.