Why your score moved

The trend arrow on your Today page compares the last 30 days of reviews against the 30 days before that. When it moves, the dashboard tells you why.

Pulled down by / lifted by

Under the trend, Roomza names the specific reviews that moved the number most: the room, that review's score, and its worst-rated (or best-rated) category. Click through to the room to see the full picture and the open issues attached to it.

Only clear movers are named. Ordinary variation in a healthy stream of reviews doesn't get blamed on anyone.

The honest mechanics

• A quiet month with two reviews swings more than a busy month with forty. The fewer reviews in the window, the more each one matters.
• Fixing the issue moves the number back the same way it came: new guests rating the same category healthy. The Worklist exists to close exactly that loop.
• Your 12-week sparkline shows whether a dip is a blip or a slope.

When there is no trend yet

Fewer than a handful of reviews in the prior window means there's nothing sound to compare against, so Roomza shows "collecting baseline" instead of inventing a trend from noise.