How scores work

Every reviewed room gets a score from 0 to 100, and your hotel score is built from your rooms. Here is exactly how.

One review becomes one number

Each review's category ratings are combined into a weighted score. The weights reflect what guests actually care about in the room they paid for: comfort weighs most, then noise and cleanliness, then bathroom, staff, temperature, condition, view, and amenities. The single strongest signal is the guest's answer to "would you request this room again?", a gut-level verdict that catches what category ratings miss.

If a guest skipped some categories (they're optional), the weights simply redistribute across what they did rate. Skipped categories never count as zeros.

Reviews become a room score

A room's score is the average of its reviews' weighted scores. With very few reviews, the score is gently pulled toward your hotel's own average so one angry outlier can't crater a room to the bottom overnight. That pull fades as reviews accumulate and is essentially gone by around 10 reviews; from there the room fully speaks for itself.

Rooms become a hotel score

Your hotel score is the average across your reviewed rooms. It's the number on your dashboard's Today page and the one consumers see.

What does NOT move your score

Page views, plan tier, and payments have no effect. Nothing about your subscription can buy a point. And if your review policy is set to verified only, unverified reviews don't count either: see Review policy.