Review Defense

Sometimes a public review describes a stay that never happened. Review Defense checks it against the one source of truth platforms don't have: your reservation records. It is available on the Concierge plan.

How to run a check

1. Open Reviews, then Review Defense.
2. Paste the review: select the whole review on the platform where it appears, copy it, and paste. Roomza pulls out the reviewer name, date, rating, platform, and text automatically (even relative dates like "2 weeks ago"). Check the extracted details, correct anything, and run the analysis. Prefer typing? There's a manual entry option too.

What the report says

Roomza scores how well the review corroborates a real stay, from four weighted factors: guest name match (fuzzy, so "Mike T." still matches), stay-date overlap with the review date, a room assignment on record, and whether the matched guest left a Roomza-verified review. The result is a 0 to 100 corroboration score with a plain-language finding.

Low corroboration is evidence, not a verdict. It means no matching stay exists in the records you've provided, which is only as strong as your reservation coverage. The report states its data coverage window for exactly that reason.

The report stands up

Every report gets a permanent ID and is stored by Roomza, so if a platform's dispute team ever asks, we can reproduce and confirm it. Download the PDF, formatted for dispute submissions, from the report screen.