How Roomza Concierge Works for Travelers

It is 11:14 on a Thursday night. You have a flight to Charleston in nine days, an anniversary dinner to plan, and a partner who likes a bathtub and hates street noise. You open three browser tabs, scroll through hotel listings that all look identical at thumbnail resolution, and then close the laptop because the room photos do not tell you anything about the rooms.

This is the moment Roomza Concierge was built for.

What it actually is

Roomza Concierge is an AI agent you can talk to, by voice or by chat, that knows hotels at the level of individual rooms. Not "the hotel has bathtubs." It knows which rooms have bathtubs, which floors are quiet, which corner unit on the eleventh floor looks at the harbor and which one looks at the parking structure. It knows what the bed feels like in room 1108 versus 1112, because that data lives in a structured room-level corpus that Roomza has been building for the last two years.

The voice side runs on ElevenLabs, which is the part most people notice first. It sounds like a person. It pauses where a person would pause. You can interrupt it. You can ask it to slow down. You can ask it to compare two hotels out loud while you are loading the dishwasher.

The shorthand we use internally is that Concierge is the friend who happens to have read every hotel's floor plan.

The data side is what makes the voice useful. Without the room-level corpus, you would have a charming chatbot that recommends the same five properties everyone else recommends. With it, you have something that can answer the question you actually asked.

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What you can ask it

Here is what a real conversation looks like. A traveler asked Concierge, by voice, for the following:

"I need a quiet room with a bathtub, high floor, in Charleston, close to Rainbow Row. We are celebrating our tenth anniversary. My partner is a Hyatt Globalist."

Concierge took about four seconds to come back with three properties. For the top recommendation it said, in plain speech, something close to this: the Vendue has fourteen rooms with soaking tubs, the corner rooms on the fourth floor face the historic district and are quieter than the rooms above the bar, and one of those rooms (412) tends to get held for special occasions when the front desk knows in advance. It noted that the property is independent, so the Hyatt status does not directly apply, but offered to look at three Hyatt-affiliated alternatives within a six-block radius if loyalty points were a priority.

That is the texture of a Concierge answer. Specific. Sourced. Honest about the tradeoffs.

A second example. A guest asked, this time by chat:

"What should we do for an anniversary dinner if we are staying at the Dewberry?"

Concierge answered with three restaurants, sorted by walking distance, with the caveat that two of them require reservations more than two weeks out and one of them does not take reservations at all and tends to seat couples earlier in the evening. It also flagged that the Dewberry's rooftop bar (the Citrus Club) does a complimentary glass of champagne for occasions if you mention it at booking, and offered to have the hotel hold a table.

You can ask it about rooms. You can ask it about neighborhoods. You can ask it about what to do when you get there. The boundary is roughly: anything a very well-prepared travel friend would know, plus the room-level data a travel friend would not.

What it does that you cannot easily do yourself

This is the part that matters, and it is the part most people miss in the first thirty seconds.

You can search hotels yourself. You have been doing that for fifteen years. What you cannot do, sitting at your kitchen counter, is:

Advocate for a specific room. When Concierge identifies that room 412 at the Vendue is the right room for your anniversary, it can flag the request directly with the hotel through Roomza's relationship with that property. Not as a hope. As a documented request the front desk sees before you arrive.

Coordinate loyalty perks across programs. If you have a Hyatt status, an Amex Platinum, and a Marriott Bonvoy account that you forgot you had, Concierge knows. It pulls from the profile you have stored in Roomza and matches benefits to the property you are looking at. If the hotel participates in Amex Fine Hotels and Resorts, you hear about it. If your Hyatt status gets you a noon checkout at a specific property, you hear about that too.

Hold the room-level details in working memory. No human travel agent remembers the bed configuration of every room at every property. The corpus does. Concierge is querying it in real time while you talk.

Send the Arrival Brief. This is the piece that closes the loop, and it is the reason Concierge is more than a recommendation engine.

What happens after you book

A few days before your check-in, Roomza sends an Arrival Brief to the hotel on your behalf. It is a single page. It contains the things you would have wanted the front desk to know but never had a clean way to tell them. Your room preference (1108 if available). Your standing preferences (feather pillows, extra towels, quiet floor). Your loyalty status. The occasion. Whether you want a complimentary upgrade if one is available, or whether you would rather stay in the room you specifically chose.

The hotel receives the brief by email, in a format the front desk can read in fifteen seconds. The next time you walk up to a check-in counter, the awkward "do you have any requests?" moment does not happen, because the requests are already in the system.

This is the thing that separates Roomza from a chatbot. A chatbot can suggest the Vendue. Concierge can suggest the Vendue, advocate for room 412, coordinate the anniversary champagne with the Citrus Club, and make sure the front desk knows it is your tenth before you walk in the door.

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Why this is not ChatGPT for hotels

This is the question we get most often, so it is worth answering plainly.

ChatGPT is an extraordinary general-purpose model. It will give you a confident, well-written answer about almost any hotel in the world. The problem is that the answer is trained on whatever was in the public internet on the day the model was last updated. It does not know which rooms at the Vendue have bathtubs. It does not know that room 412 tends to be held for occasions. It does not have a relationship with the hotel, so even if it gave you the right recommendation, it could not advocate for the room when you booked.

Concierge is the difference between a knowledgeable stranger and a knowledgeable stranger who can make a phone call on your behalf.

The other practical difference is structure. Roomza maintains a room-level data layer that gets updated continuously, by the hotels themselves and by guests who stay in the rooms. It is not scraped. It is not inferred. It is the kind of data a hotel's own reservations team would have, if their reservations team had time to read floor plans all day.

What it feels like, in practice

The honest version is that the first time you talk to Concierge by voice, it feels like the first time you used a good GPS. There is a small adjustment period where you are still planning to do the research yourself, and then you realize you do not need to.

By the third or fourth interaction, you ask it the question the way you would ask a friend. Short. Specific. Slightly under-informed. And it answers the way a friend would, which is to say with the answer to the question you actually asked, plus the one piece of context you forgot to ask about.

The bathtub. The high floor. The quiet street. The anniversary. Room 412 if it is available, and if it is not, the next best room in the building.

That is what Roomza Concierge is for.