The Cloud Concierge
The hotel concierge disappeared from most lobbies. We brought it back, powered by AI, for every stay, every room, every guest.
Roomza Concierge
Online
How It Works
Book anywhere. We take it from here.
Add your trip
Forward a confirmation email, paste a booking link, or enter it manually.
We compose your brief
AI drafts a professional pre-arrival brief with your preferences, loyalty info, and requests.
Your hotel receives it
We send it directly to the front desk team 24-48 hours before check-in.
They respond to us
The hotel confirms what they can accommodate. We update your trip tracker in real time.
Ask Anything
Voice or text. No question is too specific.
Can I get a room upgrade at the Hilton in Seattle?
What's the best room at the Four Seasons Maui?
I need a quiet room away from the elevator
My flight lands at midnight, can I get late check-in?
Compare the Park Hyatt and the Ritz-Carlton in Tokyo
I'm Marriott Bonvoy Platinum, what benefits do I get?
Free for every traveler
Create an account to save your preferences, trips, and loyalty info.
Sign Up FreeYour Advocate, Not the Hotel's
Other apps recommend what pays them the most. Roomza works for you.
Pre-Arrival Briefs
We contact your hotel 24-48 hours before check-in with your room preferences, loyalty status, and special requests.
Voice & Text Concierge
Talk or type. Ask about rooms, hotels, destinations, or your upcoming stay. Available 24/7.
Standing Preferences
Set them once. Extra pillows, high floor, quiet room. We remember and communicate them to every hotel, every trip.
Loyalty Advocacy
We know your tier and your benefits. Your brief includes your loyalty status so the hotel honors it from the start.
Real-Time Trip Tracker
When the hotel responds, we update your trip tracker instantly. See what's confirmed before you pack.
Human Backup
AI handles 95% of requests. For the complex ones, a real person steps in. You'll never know the difference.
Receiving a Roomza brief?
If your front desk received an email from Roomza Concierge, it means one of your guests asked us to communicate their preferences ahead of arrival.
The brief was sent at the direct request of your guest, not as marketing
It contains their room preferences, loyalty status, and any special requests
Replying to the email updates the guest's trip tracker in real time
Acknowledging preferences leads to higher guest satisfaction and review scores
Questions? Reach us at concierge@roomza.com
Ready to travel with a concierge?
Free for all Roomza members. No premium tier. No catch.