Your concierge for every stay.
The front-desk concierge disappeared. We rebuilt it on room-level authority. Ask which room to book, which one's quiet, which view's worth the upgrade, and we tell the hotel before you arrive.
Try asking
Roomza Concierge
Online
Ask anything. Out loud or on the keyboard.
Tap a question to start a real conversation right now.
How it works
Book anywhere. We take it from here.
Add your trip
Forward a confirmation, paste a booking link, or just tell the concierge where you're staying.
We compose your brief
AI drafts a professional pre-arrival brief with your preferences, loyalty status, and requests.
Your hotel receives it
We send it straight to the front desk team 24 to 48 hours before check-in.
They respond to us
The hotel confirms what they can accommodate. Your trip tracker updates in real time.
Your advocate, not the hotel's
Other apps recommend what pays them the most. Roomza works for you.
Pre-Arrival Briefs
We contact your hotel 24 to 48 hours before check-in with your room preferences, loyalty status, and special requests.
Voice & Text Concierge
Talk or type. Ask about rooms, hotels, destinations, or your upcoming stay. Available 24/7.
Standing Preferences
Set them once. Extra pillows, high floor, quiet room. We remember and communicate them to every hotel, every trip.
Loyalty Advocacy
We know your tier and your benefits. Your brief includes your loyalty status so the hotel honors it from the start.
Real-Time Trip Tracker
When the hotel responds, your trip tracker updates instantly. See what's confirmed before you pack.
Human Backup
AI handles most requests. For the complex ones, a real person steps in. You'll never know the difference.
Travel with someone in your corner.
Create a free account to save your preferences, trips, and loyalty info, and get prompts tailored to your real stays.
Sign up freeReceiving a Roomza brief?
If your front desk received an email from Roomza Concierge, it means one of your guests asked us to communicate their preferences ahead of arrival.
The brief was sent at the direct request of your guest, not as marketing
It contains their room preferences, loyalty status, and any special requests
Replying to the email updates the guest's trip tracker in real time
Acknowledging preferences leads to higher guest satisfaction and review scores
Questions? Reach us at concierge@roomza.com
Ready to travel with a concierge?
Free for all Roomza members. No premium tier. No catch.