London, United Kingdom

Rooms are tiny but clean with clever storage and comfortable beds. The Westminster location is excellent for walking to attractions and transit. WiFi and mobile signal can fail, and staff helpfulness varies by person.

The rooms are spacious and clean with comfortable beds. Staff across all departments deliver warm, attentive service. The included breakfast offers a large buffet with à la carte options, and the central West End location puts major attractions and theaters within walking distance.

Rooms feel dated with mold in bathrooms and stained bedding, but the Tower Bridge view makes it worthwhile for many guests. Elevators move slowly and randomly. Breakfast stands out as genuinely good, and staff quality varies widely depending on who helps you.

Rooms are spacious and comfortable with good amenities, and staff treat guests well. The location near Tower Bridge is excellent, breakfast impresses, and the rooftop bar offers great views. Billing problems and some worn paint in common areas mark the downsides.