New York, NY

Rooms feel spacious and calm with excellent bathrooms, good water pressure, quality towels, and city views. Staff delivers exceptional service and attention to detail across all departments. One guest reported a staff member made a discriminatory comment about appearance.

Rooms vary wildly. Some guests praise spacious clean rooms with great views, while others report small rooms with dirty windows and old furniture. Staff consistently delivers excellent service and attention to detail, though prices run steep for what you get.

Staff consistently goes above and beyond with warmth and helpfulness. Rooms are spacious and well-appointed with nice touches, though some guests found dirty windows, awkward shower controls, and an unusually low bed. Location on Fifth Avenue puts you near major attractions and transit.

Rooms are spacious, comfortable, and beautifully designed with thoughtful details like heated bathroom floors and in-room iPads. Staff quality varies wildly—some guests got exceptional, warm service while others faced rushed check-ins and ignored requests. The location, bar, and breakfast excel, but you might get either five-star care or indifferent treatment depending on who helps you.

Spacious rooms with stunning views and comfortable beds, though cleanliness and amenities vary by room. Staff goes hard to fix problems and make you feel welcome. Service shines when things go right but consistency issues happen when the hotel gets busy.

Loud nighttime noise from drunk guests disrupts sleep regularly. Rooms are spacious with excellent shower pressure and stylish design, but thin soundproofing makes this a party hotel, not a quiet retreat. Staff excels and the Lower East Side location is great, though the bar floods with non-guests.

The Peninsula delivers excellent service and a prime Manhattan location, though one recent guest hit climate control and concierge problems that suggest inconsistent quality. Most guests praise the immaculate rooms, quiet atmosphere, and thoughtful details like spa music in bathrooms.

INSUFFICIENT_DATA The reviews describe a restaurant/dining venue, not a hotel with guest rooms. There are no details about accommodations, beds, rooms, or overnight stays.

Spacious rooms with comfortable beds and thoughtful details appeal to most guests. The staff is friendly and attentive. One guest reported serious discriminatory treatment at the bar, so experiences vary significantly depending on who serves you.

Spacious rooms with good views sit in a prime Chinatown location with excellent staff. The rooftop bar offers stunning nighttime city views but plays loud music past midnight. Rooms on odd-numbered floors get better views.

The Pierre offers comfortable beds and old-world charm, but broken AC units and loud external machinery make rooms problematic. Staff quality varies wildly: doormen and elevator operators are exceptional, but some desk staff are rude. The restaurant food disappoints.

Staff here goes above and beyond with attentive, warm service. Rooms are comfortable with excellent beds and thoughtful touches like personalized cards. The hotel delivers luxury dining and elegant spaces that justify the high price.

Rooms are dirty with mold, stains, and poor soundproofing. Staff is rude and unhelpful with lost items. Common areas smell like hotdogs and feel run-down. You're paying luxury prices for a neglected property.

Staff treats you like family and remembers special occasions. Rooms are spacious with excellent water pressure and comfortable beds. The rooftop bar overlooks the Empire State Building, and two restaurants downstairs serve great food in a Paris-like setting.

The Plaza delivers luxury with real comfort. Rooms have terraces, excellent water pressure in showers, and genuinely comfortable beds. Staff go out of their way to help you, the decor is stunning, and they maintain fresh flowers throughout. Expect to pay high prices for a genuinely nice experience.

The Beekman has spotless rooms in a beautiful building with excellent location near transit, though noise from events can reach upper floors and views vary. Service quality is inconsistent: staff excel at helping with requests but slack on proactive gestures like door assistance and responding to room service. The popular bar room gets packed on weekends.

Great location in Times Square with excellent views, but check-in moves slowly due to understaffing and the massive 2000-room size causes elevator delays. Rooms are clean and modern though average in size, and city noise reaches even higher floors. Staff quality varies widely.

Rooms are massive, beautifully designed, and immaculate with excellent water pressure and comfortable beds. Staff consistently goes above and beyond with genuine hospitality. The restored hotel feels elegant and quiet with stunning public spaces, though rooms have limited fridge space and in-room dining takes longer than expected.

Rooms feel luxurious and comfortable with impressive design details. Staff quality varies wildly—some go above and beyond while others feel cold and detached. Food and dining are excellent, but the high price doesn't always match the experience.

The Civilian offers stunning views, beautiful decor, and exceptional staff who celebrate special occasions. Rooms are small and tight on bathroom privacy, but clean and comfortable enough for short stays. The rooftop bar and onsite restaurant are strong perks, and the Times Square location can't be beat.

Spacious rooms with working kitchenettes suit longer stays well. Location near World Trade Center and subway beats everything else. Staff ranges from exceptional to indifferent, breakfast is basic, and prices run three to five times higher than other Residence Inns.

Rooms are spacious and well-maintained with great views, but the hotel struggles with climate control issues and inconsistent service. Check-in delays happen, and staff feel rushed during busy periods. Expect to pay luxury prices for hit-or-miss hospitality.

Great location and views, but service varies wildly. Staff ranges from exceptional to dismissive. Rooms are spacious with stunning views, though beds are hard and bathrooms show wear. No in-hotel bar access and weak room service frustrated guests.

Rooms are small but well-designed, clean, and comfortable with good beds and city views from higher floors. Staff are friendly and helpful. The location near Times Square and theaters is excellent, though housekeeping service can be inconsistent.

Rooms are small, minimalist, and comfortable with great beds and showers, but noise from the hallway disrupts sleep and advertised features like soundproofing and slippers don't exist. Staff quality varies wildly. The location, cafe, and rooftop bar make up for the room shortcomings.

Spacious, quiet rooms with excellent Times Square views. Staff goes out of their way to welcome guests and remember details. Rooms show some wear but outstanding service makes up for it.

Rooms are small but quiet with good bathrooms and water pressure. Cleanliness is inconsistent—some guests had dust and hair issues, while others found rooms clean. The location next to Times Square works well if you plan to stay out most of the day. Front desk staff are helpful, but housekeeping needs improvement.

Rooms are spacious, clean, and well-designed with nice views and good showers, though the hotel shows age. Staff is mostly friendly but inconsistent. Location in SoHo beats Times Square crowds, with quick subway access to Broadway. Room service quality varies, and the hotel hides policies until checkout.

The Standard offers stylish, well-designed rooms with great views and comfortable beds, but cleanliness and maintenance issues pop up inconsistently. Staff quality varies wildly from genuinely warm and helpful to rude and dismissive. The rooftop bar and location near the High Line are strong points.