The Roomza
Trust Charter

Roomza only works if you can trust the score. So here are the rules we can never break, written down, in public, on purpose.

Only real stays count.
Every Roomza score comes from a guest we can tie to a real reservation, in a real room, on a real night. No stay, no score.
Hotels cannot buy their score.
No plan, at any price, changes a score, removes a review, or boosts a ranking. Not the free tier, not the $300 tier, not a 500-property portfolio. There is no phone number to call for that. It does not exist.
What hotels can buy is sight, not influence.
Paid tools help hotels see and act on their own room-level data: which rooms are slipping, what guests actually said, where to spend the renovation dollar. Visibility of the truth, never control of it.
Disputes run on evidence.
Our Review Integrity tools flag reviews that can't be matched to a real stay, because fake reviews hurt guests first. Verified Roomza scores can never be disputed for being unflattering. The only thing that can take one down is proof the stay itself wasn't real.
We're honest about how the lights stay on.
Aggregated, de-identified room data is licensed to companies building better travel, mapping, and robotics. Never your name, never your reservation details, never your individual review tied to you. Full details in the Privacy Policy.

The hotels we ran, 2022 to 2025

We closed all three on purpose. Here’s why.

Roomza only works if you can trust the score. So here are the rules we can never break, written down, in public, on purpose.

Only real stays count.
Every Roomza score comes from a guest we can tie to a real reservation, in a real room, on a real night. No stay, no score.
Hotels cannot buy their score.
No plan, at any price, changes a score, removes a review, or boosts a ranking. Not the free tier, not the $300 tier, not a 500-property portfolio. There is no phone number to call for that. It does not exist.
What hotels can buy is sight, not influence.
Paid tools help hotels see and act on their own room-level data: which rooms are slipping, what guests actually said, where to spend the renovation dollar. Visibility of the truth, never control of it.
Disputes run on evidence.
Our Review Integrity tools flag reviews that can't be matched to a real stay, because fake reviews hurt guests first. Verified Roomza scores can never be disputed for being unflattering. The only thing that can take one down is proof the stay itself wasn't real.
We're honest about how the lights stay on.
Aggregated, de-identified room data is licensed to companies building better travel, mapping, and robotics. Never your name, never your reservation details, never your individual review tied to you. Full details in the Privacy Policy.

We closed all three on purpose. Here’s why.