Where is my booking confirmation?

Your trip in My Roomza is the source of truth, and a confirmation email arrives after every booking.

How do I cancel a booking?

Cancel from your trip page. Inside the free window the refund is full and sent right away.

What if my room isn't what I booked?

What to do at the desk, during the stay, and after, and how the guarantee pays you back.

How does Roomza price a stay?

Members get a lower price, checkout shows other sites' prices for the same room, and every tax and fee is on screen before you pay.

How do room scores work?

Each room is scored out of 100 from verified stays and signal derived on the open web.

How can we help?

Answers on finding a room, booking and paying, your trip, reviews, the guarantee, and your account. Most answers are already here; a person is one step away when they are not.

Asked most

The help index

Every answer, in booking order.

Six short chapters, from what Roomza is to what happens after your stay.

Start here

What Roomza is, what it costs, and why booking here is different.

Finding a room

Room scores, room pages, and the ways to search.

Booking and paying

How checkout works, who charges your card, and how a price is set.

Your trip

Confirmations, cancellations, changes, and getting help during a stay.

Reviews and the guarantee

Verified reviews, how to leave one, and the Love Your Room Guarantee.

Your account

Signing in, your preferences, and managing your account.

Still stuck? A person is next.

Call 1-844-4-ROOMZA1-844-476-6692, around the clock.24/7 Email support@roomza.comBest for anything with details worth writing down. We typically respond within 24 hours.Email

Run a hotel? Your docs live at the hotel help center.