Best Western Premier Keizer/Salem Hotel
Praised forfriendly and helpful staff · spacious and clean rooms · good breakfast options
Flagged forcleanliness issues noted · parking concerns at night · some appliances out of order
great place to relax
The view is wonderful and the rooms on the river side are delightful
Cons The breakfast costs too much
Facility and staff were fine, bad neighbors keeping me up at night was horrible.
Cons People and children stomping above us for 3 nights in a row way past the hours of twelve thirty at night. Nothing done about it. If I was management, I would definitely kick them out.
Very comfortable and convenient location
We stayed here last year too and I love the location, it’s very clean and comfortable. The housekeepers do a fantastic job! Staff is friendly and helpful. No complaints.
It was a nice hotel.
The breakfast.
Cons Labor Day weekend 2026 The room was musky, and smelt like people pee. The swimming pools heating system was down so the pool was cold and the spa wasn't working. After a 7 mile hike at the falls, the hot spa was wanted. The location was ok. The thai place across the street was super yummy.
The beds and pillows were very, very comfortable, and the options provided for breakfast were quite unexpected! Wonderful!
Great facility, but customer service isn’t prioritized.
It was close to where I was visiting.
Cons I think I saw two staff members while I was there. The breakfast was totally unattended. Parchment paper on the counter for the tongs and whatnot for serving food. Messes all over. One bagel left and no cream cheese in sight. Turns out it’s in a fridge on the top shelf and a metal container. It shouldn’t be a puzzle. Couldn’t find any cups for juice so I used the waffle batter cups. Overflowing trash cans and a bucket for us to pour liquid trash in. Then the audacity to have a tip jar!!! For who?? For what?? It looks like they set food up and hid!! To have good food and a nice facility doesn’t cut it went it’s a mess, and staff is either absent or poorly trained. The night audit was the most friendly person I met. The 3-11 asked my room number out loud when charging things to my room with drunk men behind me. Creepy when the secondary lock in my room was “repaired” with a screw that fit in the hole, and did nothing else.
