Canopy by Hilton Portland Pearl District

Modern, simple layout doesn't feel like any other hotel room.

Exceptional staff remembered our check-in conversation and asked me about it when I left. Unexpected and welcome cleaning mid-stay. Needs anticipated. Simple layout but creative and modern -- love the barn doors. Quiet and comfortable.

First stay at he Canopy Collection

The hotel is nicely appointed in the lobby and bar area..Very homey and comfortable with fresh coffee at the ready late into the night. This is welcoming. The room very badly needs a new area rug as the concrete floors and otherwise industrial chic works fine. A beaten up rug to the bedroom area is not inviting and a bit gross. If I had my druthers a bathroom rug would be in place as well. The concrete floors are uninviting when getting dressed or brushing your teeth. The stay was entirely highlighted by the hospitality and feel-good that front of the house staff members JR and Adrianne exude so naturally. Assets like them are hard to come by as was the housekeeper for room #603 thinking his name was Justino? He had emigrated from Cuba and had the island’s smile and personality all very inviting.

Perfect customer service

We checked-in to this hotel with Alex and JR, whom immediately set the tone for our fantastic stay. Both of these gentlemen were beyond hospitable and uplifting, even in the face of a slew of guest check-ins that did not relent for a couple of hours. Despite the amenities for this hotel being as great as they are, Alex raised the bar even higher. Wish we had more people like him in the service industry...cheers guys!

Dyrt hotel med tanke på hva som er inkludert. Ikke verdt pengene.

Bra frokost, men den var ikke inkludert.

Cons Veldig dyr parkering. Dusjen var i ustand.

The "DUMP" of the Pearl District!

I spend 100+ nights per year in all levels of hotels and maintain diamond status. We're middle aged, not high maintenance and travel to Portland at least 6 times per year. However negative, this review is honest. The lobby/reception is just a desk next to the front door. Room was not ready at 4:00 when we called ahead of time confirming it would be. Was finally checked-in at 4:35; told nothing about the property nor was my diamond status acknowledged. Front desk in general not friendly and lacking professionalism. Walked past countless times in three days and was never smiled at; spoken to or anything. However people on their phones all the time... Lack of security; anyone as access to restrooms, elevators, all floors and no elevator cameras. No visible security persons; only valet and front desk person... Room had visible wear & tear and stains on anything fabric. The air conditioning in room was barely functional which was addressed with no recourse. Room was not made up the next day/evening. Address this with front desk, said someone would come up and no one did. Restaurant sucked! No pancakes, French toast, waffles or baked goods available for breakfast? Morning restaurant staff were outright rude! Complained about guests/their jobs in front of us... One evening at 5:45pm out of menu items too? In conclusion: No body cares at this property! This Canopy truly failed on delivering what the brand says it's about or even basics of accommodations. Experiences like this make me rethink my Hilton brand loyalty.

There was no breakfast and the hotel was very booked wthout enough hellp to check us in.

Cons The value was not acceptable. I feel they exagerated on the info and other hotels in the area were nicer.