Praised forgreat location · comfortable rooms · friendly staff
Flagged forcleanliness issues in the room · inconsistent service · expensive buffets
2Couple · NL · Sep 2026
It feels like nobody there wants to pay attention to detail or treat guest the best way they can. It’s so not worth the
The bed mattress
Cons The front desk staff was collapsed by the cloud migration. There was always a huge line to be helped at front desk. They never had a friendly smile. It was our honeymoon and we didn’t get any special or complementary gift in fact we got a room with views to the parking lot on a second floor even if we paid an upgrade for a king bed in advance. We couldn’t sleep properly because of traffic noise and loud music of the restaurant in front. The shower was leaking. The AC went on and off. And housekeeping only comes every other day and we didn’t know about it.
7Couple · US · Sep 2026
Great location and nice calm beach.
Cons Key system in transition so didn’t work on bathrooms or shower gate
10Solo · US · Sep 2026
Perfect weather and staff amazing
We love everything
Cons Other then carpet was a little damp everything was amazing
2Aug 2026
Awful experience
Terrible experience. We have been coming here since the early 2000’s, and this place has really gone downhill. They have not kept up on the maintenance, and everything is falling apart. We checked in to a room that promptly started having a leak from the bathroom ceiling. This was an air conditioner leak. We had to then change rooms, and about 3 days later the air conditioner in the new room stopped working. They did not bother to investigate but said they would set an appointment with the HVAC company the following day. AC randomly started working again about an hour before HVAC arrived the following evening. They walked in, stated “it feels like it’s working” and did not check ANYTHING. Then, 2 days later, AC once again stopped working and guess what, leaking in the bathroom ceiling again. They offered to switch our rooms yet again, but at that point we decided to spend the remainder of our vacation at a different resort, and will no longer be returning to Kona Coast resort. Highly recommend going elsewhere.
6Couple · ZA · Aug 2026
Not to bad
Well located.
Cons We booked a ocean view and we had no ocean view from room we need to stand on balcony to see ocean.
Also we could not use ocean cause the monk came to chill on beach but that is something out of accommodation control.
10HU · Aug 2026
Albergo molto bello, camera normale vivibile con ampio balcone. staff molto gentile e premuroso
Cons posti in piscina e al mare limitati, si fa fatica a trovare lettini liberi