Courtyard by Marriott New Orleans Metairie
Praised forclean and comfortable rooms · friendly and helpful staff · great location
Flagged forcheck-in issues · humidity in the room · some amenities not available
Likes: Layout of bistro; exercise room; quiet room; friendly staff; bistro service and food.
The scrambled eggs, bacon and potato were better than expected -- like homemade. The location was quiet but there were no nearby other restaurant choices The well equipped exercise room and front desk help. Tristan. Clean bath and room.
Cons My TV was not working but someone came soon to fix it.
when siding up with pet $100.00 + $30 away an an all the extra charges. nothing on internet saying
did not eat their
Nice, restful place : thank you !
I love the wonderful shower !!
Cons Everything was great !
Not worth the money.
Convenient location
Cons No hot water. There was something in the room upon check in that was being used to eliminate odor.
It was comfortable after a day of walking in the French Quarter. I felt safe.
I liked the bed, I slept good, it was comfortable for a hotel bed. I liked the cleanliness of the property start to finish! I like Starbucks in the building.
Cons I didn’t like that I paid extra for breakfast included and I was told that breakfast was for sale at the Starbucks. When I went to the Starbucks, I paid $13 for my coffee. I seen a menu that was tossed on the counter that said core breakfast and it consisted of stuff like a croissant a blueberry muffin I don’t know just microwavable pastries. I did not ask if that was considered “my paid for breakfast,” . Because I didn’t feel like I wanted any of it ,if it was free.
We are questioning the integrity of both Booking.com & Courtyard by Marriott.
There's a lot to dislike: Booking.com & Courtyard don't seem to communicate. We prepaid our room (including taxes + fees) + paid extra for breakfast---Courtyard claimed to know nothing about any of it. We were charged additional $5/night for parking & +$20 for incidentals. Like: Double room was large, clean, comfortable & quiet.
Cons Service was poor & they attempted not to honor our prepayment of room rate, fees, taxes & breakfast or to double charge us. When provided, the "hot" breakfast ordeted from a menu was served at room temperature & service was underwhelming. Gym: Only 1 working treadmill out of 3 there. Microwave located in the hallway near elevators & ice machine. Paid wifi-what are you asking? Did I pay for it, does the complimentary wifi work???
