Praised forgreat location · exceptional staff service · spacious and clean rooms · variety in food options
Flagged forsome cleaning inconsistencies · no microwave in rooms for quick meals
10Oct 2025
Excellent location! The rooms were spacious for typical Japanese rooms, very nice and offered pajamas. Our luggage did not arrive from previous hotel in the time frame stated by shipping company and the staff at Cross were very helpful in tracking it down and getting to us before our check out on last day. Highly recommend getting the breakfast add on, so many options and excellent food. 5 stars all around.
10Family · Oct 2025
Clean very clean, good staff and perfect location for Kyoto area.
8Oct 2025
Very convenient location
10Oct 2025
This was hotel 2 of 4 hotels during our stay and was hands down our favourite. The location is really fantastic - walking distance to the restaurants and shopping. The room was clean and spacious for Japan. The beds were comfortable and the bathroom was great. We loved Kyoto all in all and this hotel definitely contributed to that experience. We would 100% stay here again. The lobby has a beautiful sitting area where you can relax with a coffee and watch all the activity out on the street.
10Family · Oct 2025
The staff were very welcoming, helpful and accommodating. The only negative was they didn’t have onsite laundry facilities.
10Oct 2025
Superb hotel. Beds were comfortable, suite was spacious and immaculately clean, bathroom was well laid out and modern. Best hotel I’ve stayed in recently.