DoubleTree by Hilton Hotel Tulsa - Warren Place

Was greatly disappointed by the entire experience- from beginning to end.

I like how quickly maintenance was able to get to our room to fix the AC.

Cons Pretty much from the moment we walked in the door, it was bad. I arrived a little after 4PM and was told that our room was potentially not ready. Then when we finally were given our room key, we walked in and all of the drawers were opened; cabinets were opened; and there were toe nails all over the floor. We walked back down to the lobby with all of our things after being put on hold twice when we tried to call from the room. Once in the lobby, we were set up in another room. Once we got up to the room, the room keys didn't work. I called the front desk from the hallway phone and was told to wiggle the door knob and try again. Still didn't open. Called front desk from the hallway phone again, and after waiting another 15 minutes, someone brough new keys and we were able to get in. Once we were int he room, the AC wouldn't turn on. Called down to the front desk and they sent maintenance up to fix it. The room was filthy. The carpet was terrible and it just felt dirty to be in there. This trip was for my daughter who was turning 16 years old and it was an entirely disappointing experience. There was nothing offered to make the experience better either. My money should have been returned from this experience.

It was ok. The smell on our floor just made it less than great. Needs updates for sure!

Location and price

Cons Very bad mold smell on floor 7. Hotel needs updating

Worst experience ever

I got the king suite for the weekend of July 24 thru 26. Could t really afford it , but it was a special occasion (25th anniversary). I informed the hotel it was a special occasion and got ready for our weekend. I have a receipt and confirmation number so shouldn't have been any problems. Check in is at 3 , I arrived at 5. Go inside and they gave my room to someone else. They said they were overbooked by expedia. I inform them that my confirmation is from them , not expedia. They tell me I will get a refund. But as I explained I couldn't afford to pay for the weekend twice . And it would be 7 to 10 days for a refund. I once again explained it was a special weekend. They made arrangements for us to go to the other location. I say great and thank them. But they didn't transfer the lodging and I was expected to pay again . We went home. Ruined our special weekend. I called to talk to some body and was told you got your refund didn't you?".. its not about a refund. Its about a special trip that your hotel stomped on and told me. Too bad so sad. They took my name, number, and email said someone would be in touch. 2 weeks later and still nothing. Customer service means nothing to them. No response no care.

The employees were great...

Cons The parking and long walk to the car

Would stay again

Amazing staff! From front desk to house keeping very welcoming and friendly. The pool was the perfect temp! Location for our trip was perfect. Everything we needed or wanted was within 2 blocks. Definitely recommend.

Pleasant

On behalf of the Flaming Knights MC Nation, we sincerely thank you and your staff for your warm welcome, exceptional hospitality, and for accommodating us throughout this past weekend. It was truly a pleasure staying at your property. We greatly appreciate your kindness and generosity, and we look forward to visiting again. Thank you! -Stakz (Castle #42)