DoubleTree by Hilton Hotel Vancouver, Washington
Praised forexcellent staff service · comfortable beds
Flagged forcleanliness issues due to renovations · limited food options during the day
Clean, comfortable room in a great location.
The staff were wonderful. Everyone we encountered were kind and helpful. Our room was clean and comfortable.
Cons This location is currently under construction. To be fair, I was informed after booking and also upon check-in that active construction was underway. They lobby, and hallways all showed signs of work in progress, and the parking lot was nearly full due to many spaces being occupied by construction trailers.
Staff were cordial and helpful.
Cons Construction mess
Pretty bad
Cons Front desk woman working Friday and Saturday and Sunday. Was extremely lazy. Would do the absolute minimum and had zero effort in supporting or accommodating guests. Did not follow up or follow through with statements she made. Felt like she was making up answers because she simply forgot what she said she was going to do earlier.
Slay baddies
I lovvvvvvve this hotel and the pool is sooo pretty period…. I would stay here again slay queens omggggggggg.
The hotel is under construction
Stay Away at all costs!
We stayed at the DoubleTree Hotel in Vancouver for four nights, and it was one of the worst hotel experiences we have ever had. The front desk staff was rude and unhelpful, and maid service never showed up during our stay. The breakfast was a complete afterthought and felt like it had been thrown together in a storage room rather than offered as a proper hotel breakfast. The condition of the hotel was also disappointing, including room numbers taped onto the doors. The biggest issue was that the elevator was not working. We were placed on an upper floor, and when we asked to be moved to the ground floor or refunded so we could stay somewhere else, the hotel refused. This created a serious accessibility problem, especially for guests who cannot easily use stairs. After four nights of poor service, poor conditions, no housekeeping, and no reasonable help from the hotel, we will NEVER return. I would not recommend this hotel to anyone.
