Downtown Inn

Clean and pl

Clean, convenient, everything worked

Cons WiFi speed in room I was in was 2 mb down and.5 mb up.

Bern staying here since 2019. Same owners. Same great care for customers and property.

Everything.

Great stay at the Downtown Inn

The Downtown Inn is very clean, has updated rooms, comfortable beds, and is very, very quiet. You can't hear noise from other rooms or street noise. Henry, at the front desk, is very cordial and friendly. If you drive past the Downtown Inn, you know it's an older motel. But, don't be fooled. The owners have taken great pride in bringing this little gem to new life. I will stay here again on my next trip to Eugene.

Cons Everything was great for a comfortable stay.

Super clean, updated rooms. Very nice manager/owner, would stay here again. Easy access to hwy 126. Stayed for a Duck Football game.

In walking distance to shops

Cons Limited parking and no breakfast offered.

Extremely disappointing stay—please credit my Booking.com account ASAP.

Unfortunately, there was very little I liked about this stay. The location was convenient for where I was working, but the condition and cleanliness of the property completely overshadowed anything positive about the experience.

Cons The room and property were extremely disappointing. The floors, carpet, walls, and refrigerator were dirty, the window was broken, and there was no coffee in the room. There were also paint scrapings and debris on the ground that I had to step over, and some of it stuck to my shoes. The area around the property also made us uncomfortable due to the amount of homeless and apparent drug-related activity nearby. I contacted the property about my concerns and did not feel they took them seriously or made any meaningful effort to resolve the problems. For what I paid, I expected a clean, safe, properly maintained room. This was easily the worst stay I've had through Booking.com. I am extremely disappointed with my stay at the **Downtown Inn in Eugene**. This was by far the worst experience I have ever had with a property booked through Booking.com. The condition of the property and my room was unacceptable. The **floors, carpet, walls, refrigerator, and overall room were dirty**. The **window was broken**, there was **no coffee in the room**, and when I returned from work there were **paint scrapings and debris all over the ground that I had to step over**, some of which actually stuck to my shoes. The surrounding environment also made my family and me extremely uncomfortable. There appeared to be significant homeless and drug-related activity near the property, and the overall experience was nothing like what I expected when making this reservation. What makes this even more frustrating is that **I contacted the property about my concerns and did not feel that they took the situation seriously or made a meaningful effort to resolve them.** I paid Booking.com for accommodations that I reasonably expected to be **clean, safe, maintained, and properly represented**. That is not what I received. I am requesting that Booking.com review this reservation and issue me a **full credit/refund to my account as soon as possible**.