Extended Stay America Suites- Seattle - Lynnwood

We enjoy our stay

Average

The NICEST staff!!

The staff said the walls were thin but I didn't hear anything! The staff are the nicest out of all the motels/hotels we have been too and we're homeless so we have been staying in motels for almost a year so I can confidently say they have the nicest staff!

Cons I didn't like that they didn't serve the coffee all day because it's absolutely delicious!!!! Serious note my only "complaint" is the bathroom is a little tiny but honestly NOT a deal breaker!

Not the best for the money

Close to what we needed

Cons Room dirty. Fan not working in bathroom Very large hairball in tub drain

4 weeks away from home.

I needed to be in Seattle for four weeks for cancer treatment (I went home on weekends). Extended Stay America-Seattle-Lynnwood was the perfect place to be. The rooms I was in had a small kitchen sink, a two burner stove, a microwave, and a full size refrigerator. I was able to bring some prepared food from home as well as prepare food in the room. The room was nice with a big window. The staff was very friendly and helpful all the time. It was a great place to stay.

We’re very happy we discovered Extended Stay America

Breakfast

Cons Nothing

Three Weeks of Frustration and Poor Customer Service

I stayed at this Extended Stay America location for three weeks, and unfortunately my experience was very disappointing. During my first week, the sensor on my room door stopped working properly. Every time I needed to get into my room, I had to go down to the front desk and ask someone to unlock it for me. Even the staff’s master key often didn’t work on the first try, so it became a frustrating and time-consuming process. This went on for an entire week. I asked one of the front desk employees if I could switch rooms because of the ongoing issue. Instead of trying to help or checking if another room was available, his response was simply, “For what?” I found that to be unprofessional and dismissive. The problem with the door was never actually fixed. It wasn’t until my second week, after I spoke with a female manager, that she was able to move me into a different room. I appreciate that she stepped in and helped, but it shouldn’t have taken that long to resolve an issue that prevented me from accessing my room without staff assistance. Housekeeping was another major disappointment. Since I stayed for three weeks, I was told my room would receive a cleaning every two weeks. That never happened. During my last week, I requested housekeeping and was told someone would come on Wednesday. Nobody came. I was then told the housekeeper had called in sick and that they would come Thursday. Thursday passed with no cleaning while I was at work. Later that evening, housekeeping finally arrived, but by then I was already back in my room and too tired to leave while they cleaned. I asked if they could instead come Friday morning while I was at work, and they agreed. When I returned Friday, my room still hadn’t been cleaned. By that point, it was my last day, so I didn’t bother asking again. I understand that unexpected things happen, but the lack of communication, follow-through, and customer service throughout my stay was frustrating. Between the unresolved room access issue, having to rely on staff just to get into my room, and never receiving the promised housekeeping service, this was not the experience I expected. I appreciate the manager who eventually helped move me to another room, but overall my three-week stay was disappointing, and I would not stay at this location again.