Grand Wailea, A Waldorf Astoria Resort

Riesiger Hotelkomplex in zentraler Lage mit viel Trubel ..

zentrale Lage sehr gut, schöner Strand , Schöner Blick , gute Tauschschule

Cons riesige Hotelanlage viel zu viel Trubel wenig Individualität, Restaurant Humuhumu... deutlich überbewertet viel zu teuer für winzige Portionen mitttelmässiger Qualität .. Personal in den Restaurants wenig serviceorientiert .. Pool mit Rutschen etc überlaufen wie Freizeitpark .. viele Babys im Pool Wasserqualität entsprechend Nur Valet Parken möglich für 80 $ / Tag !

The room was very clean. Beautiful grounds.

Cons Very busy and my kids are teenagers now. This would have been the most perfect place to bring them when they were just a little younger.

Das schönste Hotel in dem wir jemals waren! Es war echt traumhaft

Cons Es gibst NUR valid parking für 80$ am Tag

Beautiful stay and memories, but felt extortionate

Access to the beach, the yoga and lessons available, learning about culture and beautiful grounds

Cons Absolutely extortionate spa and shopping. Same with the restaurants. Some things were x4 the price is the local stores. I didn’t like that the spa automatically charged 20% service charge and makes you wait till the end to edit it. Nor did I like the lack of transparency over the tax they add at the bill.

Tres bel endroit !

Établissement de toute beauté ,un jardin merveilleux ,de jolies piscines ,une très belle salle de sport ,le fameux restau Nobu , Et un service irréprochable dans l’hôtel !

Cons Le seul bémol ,le restaurant de piscine ,chaises en mauvais état ,tout est abîmé les tables sont sales ,pas agréable du tout ..à repenser selon moi …

$4,000-a-night Royal Suite -- Far Below Luxury Expectations

My wife and I were attracted to the Grand Wailea for a four-day relaxing getaway from Honolulu. We knew that the hotel featured a Nobu restaurant on the property, the location and facility looked fabulous, a standard room started at just under $800 per night, and the Royal Suite was offered at about $4,000 per day plus the usual extra fees. Looking for the best experience we could possibly have, we reserved the Royal Suite. Our expectations were formed in that context. What could possibly go wrong? With the exception of a truly wonderful meal at Nobu that exceeded our expectations, we quickly discovered lots could go wrong. Indeed, we found it necessary to check out after one night, as detailed below. • Upon arrival, no bellman was offered to assist with our luggage. We can still manage our luggage, but at the ages of 81 and 76 years, it is a nice touch to have bell service. • The arrival experience was entirely routine. There was no acknowledgment that we were guests of the very expensive Royal Suite, no welcome from management, no escort to the suite, and none of the personal touches typically associated with a hotel's premier accommodations. • The Royal Suite lacked any of the amenities commonly associated with a flagship luxury suite, such as a welcome note, flowers, fruit, a bottle of champagne or wine, or other thoughtful touches. • The following morning, we ordered breakfast from room service. When I ordered and requested a “pot of coffee for two,” the response was, “We only serve room-service coffee in to-go cups.” Yes, and the meal was delivered in paper sacks with paper plates, plastic utensils, and coffee served only in takeaway cups, as promised. When we inquired about this presentation, a member of the staff explained that these service practices had been adopted during COVID and had remained in place. • The issue that ultimately made continuing the stay unacceptable was the malfunctioning bedroom air conditioning. Despite being set to 68 degrees, the bedroom remained at approximately 74 degrees throughout the night, creating a warm, humid environment that prevented comfortable sleep. Our adjoining sitting room maintained the selected temperature, suggesting that the problem was isolated to the bedroom. Before making the decision to check out early, I requested the opportunity to meet with the General Manager. I was informed that the resort was under the direction of a temporary General Manager who was not on the property and that no one could tell me when she would be available. I therefore met with the Front Office Manager. He advised that the hotel would waive the room charges associated with our early departure and indicated that he would discuss the matter further with his "management team.” I appreciated that the hotel waived the room charges associated with our early departure, allowing my wife and me to depart two days earlier than scheduled without penalty. That said, I sent a summary of our experience to the General Manager and asked for reconsideration of the approximately $4,000 in charges for the night due to the numerous service deficiencies, especially the malfunctioning air conditioning that resulted in an uncomfortable night, but I have received no response in the two weeks since.