I had an amazing stay at the Hilton Brooklyn in NYC, and a huge part of that experience was thanks to JADE at the front desk. From the moment I arrived, Jade went above and beyond to make sure everything was perfect. She…
I’ve stayed at hundreds of hotels, and this was hands down one of the best check-in experiences I’ve ever had. Ruth at the front desk was incredible — warm, welcoming, and genuinely happy to help. I was traveling with pr…
We stayed here mid week for 2 nights. Room was nice, front desk clerks were very nice, helpful when asking for suggestions. We ate in the restaurant one evening food and service were good.
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The best thing about this hotel is its location. The service during our stay was disappointing - during check-in, we asked the concierge for recommendations around the area. He didn’t utter a single word in reply. Instea…