Hilton Garden Inn Charlotte Uptown
Rooms are dirty and dated with maintenance issues like broken shower doors and stained carpets.
Written by AI from guest reviews.
Praised forclean facilities · friendly staff · great location
Flagged fornoise issues · limited breakfast options · some rooms dirty
Cons The chain on toilet to flush toilet kept coming off. We had to remove back of toilet several times to reattach to be able to flush. Our only complaint.
Charged $350 for Smoking Despite Not Being a Smoker — No Evidence Provided
I would not recommend this hotel based on how they handled a disputed $350 smoking/air quality fee. I do not smoke or vape and did not smoke or vape in my room, yet I was charged $350 for alleged smoking/vaping. I immediately disputed the charge and repeatedly asked the hotel to provide the evidence or documentation supporting the allegation. Despite multiple attempts to resolve this directly with the property, I have not been provided with any evidence. I escalated the issue to Hilton Corporate, which contacted the property on my behalf and requested the supporting information. Even after that escalation, the hotel has still not provided me with documentation substantiating the charge, and I have continued to be directed back to the property. Regardless of the amount, I find it extremely concerning that a guest can dispute a serious allegation, repeatedly request the evidence behind a $350 charge, and still not receive it. I recommend that anyone staying here carefully review their final folio and credit card statement. This experience and the way my dispute has been handled completely overshadowed my stay.
Love it
Absolutely clean, friendly staff, and the attached restaurant was fantastic! Elevators are also very fast, usually at hotels I wait for like three minutes or more for an elevator to go up to my floor and down. The elevators here are FAST. No waiting. Perfect spot for Charlotte sightseeing.
Cons Only has one spinning door and the other door that you open up is in the garage area, very risky for people to walk over there.
Location and clean !!
Cons Room was listed as two queen beds but in reality these were Haughton double beds !!! Super tiny for two people !!
Nice hotel in a good location for a works trip to Charlotte. Over the road from the NASCAR museum
Had a freshly cooked omelette each morning and the staff were always really friendly.
Okay
Location and cleanliness
Cons Hotel was expensive didn’t like the fact that we had to pay for $35 for the parking when we were guest at the hotel and a breakfast should have been included instead of being surprised with the price of $19 when going to eat instead of being informed at check in
