Hilton Garden Inn Nashville Brentwood

Excellent stay. Wonderful staff. Delicious food. Beautiful neighborhood.

Everything about the stay was wonderful! The front desk was welcoming, friendly and warm. The rooms were clean and well taken care of. The breakfast was the hightlight of our stay. Excellent food and service! We have decided from now on we will only book with Hilton. Great Job Hilton-Brentwood! Every staff member that we contacted from the front desk to the dining area was professional, clean and showed awesome hospitality.

Cons Not applicable. We enjoyed everything about our stay. Very satisfied with this stay.

Overall, my stay was ok. I would stay again.

Staff was awesome.

Cons Mattress and pillows were uncomfortable. The refrigerator was frozen and not cooling properly. The air conditioning unit was loud.

It was a nice, clean hotel and we would stay there again

We liked the location and friendly staff

Cons They were remodeling so it was a bit of a mess but that’s expected when you’re under construction

Consistent.

Cons I ordered breakfast with the order taker and never received my order. After 15 minutes or so, I asked her about my breakfast. She apologized and offered to order it for me again, but at that point it was too late. I had to leave for a meeting.

The restaurant had very reasonably priced, very good food.

Sour check in.

Location, great things walking distance.

Cons Had a friction with staff in the am. I’ve stayed at this Brentwood location a LOT, like around 15? I don’t even know, maybe more. They have been accommodating my early check ins in every single one of them and that’s why I come back to this location. I’m aware is not guaranteed, but again this is Nashville, not Manhattan (where I also live). The new manager didn’t respond my questions, refused my early check in first attempt that I was OK with, came back at 11 am and tried again, said no again; tried again sitting in front of her; had an attitude with her ‘BRB sign’ she made sure I heard when she left reception. Your team knows me at this point, I come to this hotel all the time, never had problems with the other girl with the beautiful nails front desk. Once she was so sweet saying ‘I can’t check in anyone before 9-10’ which was totally understandable. I will give this hotel one last shot. I was ready to cancel my booking which she also said it was impossible; when I was already at the hotel in person, because of the attitude. I have no problems with her, even after days it happened, but Im a hostess as well who sets the tone for the stay, and this was the only time in years I had an issue. I was ready to book the other hotel next door because of this. I ended up checking in almost noon. Most of the time I don’t even spend the night. I was ok with any room, ‘upgrade or downgrade’ I said, I could care less, ‘NO rooms available’ ‘-Technically check ins are 3 pm…’ - I’m only at this location because of early check ins and the staff know me and I stayed MANY TIMES, check again. I am not a Hilton member and I don’t care about the status because I don’t need it. What I know is that I have been a client for years and build a relationship with THIS location. I apologized to her, she didn’t to me. She is new and said ‘never seen me there’ - quote. I also didn’t ask her name.