Hilton Phoenix Resort at the Peak

Okay

I liked the staff was very friendly. The rooms were spacious with a lot of extras.

Cons My specific room was a terrible location for the time. Right outside the window was construction going on all hours of the night and morning. It was very hard to sleep throughout the night with all that going on. I understand you're building new buildings but the rooms right next to it shouldn't be occupied during the time.

Nice stay with the family

Other than the construction, we had a nice time at the pool and stay.

Cons The construction made the parking tough

We did not stay. We left.

Nothing

Cons There was work going on all around the property. Specifically in the back. The worker put us in a room on floor level next to all of the work being done. We asked to be moved. They put us in a room above that room , same view of all the work being done. The rug in the room looked like someone died on it. It was so filthy with stains. All of the doors look like they were all kicked in at some point. HUGE dents. The worker was discussing politics about where I live. Never asked her opinion at all. For someone that doesn’t live in NY she sure had a lot to say. She also would not give me a confirmation for me checking out. I left this facility immediately. I did not even have a chance to bring my belongings in. I still have no received my 100$ deposit back.

Nothing like the pictures.

Very disappointed in Hilton! We have diamond status which tells you we stay with Hilton often. I will say, the breakfast was pretty good! The whole resort needs updating and portions are under construction. The door to our room was so hard to open and close to the point it was a slam or I had to use my shoulder to push it open. Sorry to our neighbors for the constant noise cause we had to leave for work around 530! We had ants in our room and when we reported it, maintenance came through and sprayed. That wouldn’t have been so bad if they hadn’t sprayed my stuff. The pool closes at 7 and the bar at the pool closed at 5. We arrived at 430 to the bar and they were hesitant to serve cause they wanted to close. We were also there for work and wanted to relax after work and it was a rush to make it over there and then to be told they were closing early! Food is done even earlier than the bar. Course the lobby bar is open but this is a resort, so I want to relax by the pool! With a drink! I expected so much more from this place and it was a huge letdown.

Full Construction Zone Hell

It’s my first review ever actually — hands down awful experience. Website doesn’t mention that it is going through a TOTAL renovation. It is a complete construction zone— we were woken up by slamming, grinding, back up beeping, and every other sound by 530 am. I told the staff and they were like “well let management know.” The water park is surrounded by the worksite so tarps, noise, and dust coat everything. Our unusable balcony had one plastic chair and was also covered in construction dirt. Couldn’t even wash my hands because there was literally no hand soap (or shower cap or anything other than shampoo and conditioner bolted to the wall). I called to have some sent and nothing for 4 hours until I called again losing my mind and they finally sent it. I just want to cry how awful it is here and we are stuck one more night. I just want to say I understand that Renos are necessary and they need people to keep staying— but at least warn people and discount the price— or comp a breakfast for us poor families who are now up with the sun. Do not stay here!!

Very clean. Rooms updated. Staff top notch Decent food Spa 10 out of 10!!! Highly recommended

Cons Construction in progress You can tell it used to be quite swanky Pool area fun but very dated Pool staff not so great Water like a hot tub/sauna, bot cooling Map of the property they give you is hard to read