Hilton Santa Fe Historic Plaza

room

Cons ice machine on floor microwave in room

Comfortable, fun and beyond my expectations!

Bruno and (sorry I failed to catch his name!) were fantastic. So accommodating they made me feel like I was their only priority. Checked on how everything was every time they saw me. Best service and hospitality I’ve ever seen!

Cons The fridge was too cold and froze some things. Not a big deal for me, I just left my sandwich out to defrost a bit. Might be an issue for others.

Unless there’s significant improvement, I wouldn’t return

Hotel and housekeeping Staff…although limited. Location Bedding was comfortable Shower was great! Breakfast and hosts

Cons Property needed updating. Didn’t meet expectations of a Hilton Blackout wasn’t a blackout! Of 3…1 Elevator broken 1 Elevator in and out of service 3rd too far away In room…$12 for bottled H2O!? No bellman to assist with anything!? Lighting in room too dim…felt dingy Better quality of towels Going to front reception for ice and if available?? Complementary small water bottles (timing was everything)

WiFi was not accessible from my room. I had to make a video call while I was there and asked at the reception desk if there was any private space in the hotel I could use for 1/2 hour just to make the call because I couldn’t use it from my room. I Had to haggle for it. While I was waiting though someone else at the reception desk was complaining about WIfi not being accessible. We then realized the whole place was on the WiFi fritz. So I went to my room and used my phone hot spot. It was a jumpy connection but better than nothing. The staff for the most part is very friendly and accommodating. The facility overall though is looking very tired and worn. It needs a makeover.

Would not stay there again.

Cons Air conditioning was poor. Asked for maintenance repeatedly. Finally changed rooms the next day and that room was very good. Did not know parking was an additional $31/day. Also, I thought I signed up for breakfast at $20/day/person. After we ate breakfast they said breakfast was not included and charged me approx. $60.

Location

Cons We paid 330 USD per night - we stayed at Hilton, not at Super 8 for 60 USD a night. We are used to totally different Hilton standards around the world. The carpet in the hall was dirty, windows in the room were dirty, the swimming pool dirty... Just 2 towels in the room, absolutely unsufficient info at check in, almost no choices at breakfast. The hotel must be poorly managed because all of these things are pretty easy and cheap to fix. We actually could not believe we stayed at Hilton....:)