Holiday Inn Atlanta/Roswell by IHG

Convenient location

Overall the staff was polite and location was convenient.

Cons Saw roaches and gnats in my room when I got up didn't have time to go to different hotel. I was there because I was on call for emergencies at the hospital so leaving wasn't an option that late.

Very old run down hotel

The location was very convenient

Cons When we checked in, we were told that the elevator was broken so we would need to carry our bags up the stairs. No worries, it's easy as on tour room is on the second floor (really???) The next morning, we got in the elevator to go check out and got stuck in the elevator. The emergency button did not work and no one answered the emergency call. Eventually someone thought to manually pry the doors open and we were able to exit the elevator. Back down the stairs with all our luggage we went... We informed the front desk attendant that the elevator was not functioning and that we got stuck in it. He replied that it was working fine earlier (again, really???) It wasn't worth the argument and aggravation so we just checked out

Customer Service

Customer Service stands out at this location, specially reservation staff

Great value

Location and how clean it was.

Cons Pool was dirty and cloudy. Looked old and we did not use. Room was ok. Property overall looked aged

Staff were very pleasant and helpful to my disabled sister during her visit.

Location and price

Cons Roaches and water pipe leaked through ceiling