10Couple · US · Sep 2026
Location and cleanliness
Cons Nothing
2270 Channing Way, Idaho Falls, ID, 83404
Holiday Inn Express & Suites Idaho Falls by IHG
1 / 30
Holiday Inn Express & Suites Idaho Falls by IHG
ModernCasualCozy
Roomza Score
88/100Good
Holiday Inn Express & Suites Idaho Falls by IHG
Praised forfriendly staff · clean rooms · good location
Flagged forbreakfast quality · maintenance issues
Location and cleanliness
Cons Nothing
Not happy
Location
Cons Had to wait for over an hour to check in. Unacceptable. Although they gave us free water and points, it was very upsetting. The bed was horrible and very uncomfortable. I had also asked for extra towels and pillows—did not get them. There was no coffee pot n the room
Good price with a great location.
Breakfast was excellent. Very convenient to many dining locations.
Cons Very slow elevator
Definitely will stay there again when I vacation in Idaho.
Clean, room was spacious, bed was very comfortable.
Cons There was nothing I did not like.
Make sure you don't leave anything in your room, will never see it again.
Check in was easy, there were rooms available. Breakfast was good, room was clean and comfortable.
Cons The day I checked out I left a pair of sandals in my room. I realized it 2 hours in to my trip home. I called the front desk. I explained the situation, exact room and description of shoes. I offered to pay for postage if shoes could be mailed back to me. I did not hear anything for several hours, so I called again later that evening. No shoes in lost and found and no record of my previous call. I did not hear anything for several days, so called again. There was nothing in lost in found or message of me calling 2 times prior. The shoes are not new or expensive, but very comfortable to me and had a lot of wear left in them. I have stayed at your facilities across the USA, have always been pleased. I will be staying at Hampton Inns from now on. I had a similar situation with them. They responded immediately mailed the items to me at their cost. Integrity is seriously lacking in our world today and as a business this should be a priority. I hope the housekeeping staff that found my shoes enjoy them, or maybe the person in lost and found, front desk? If your employees are willing to steal small things from your customers without consequence they will graduate to larger more expensive items.
It was ok, would have been much happier if value was there
The 24/7 pool and spa
Cons How expensive it is in comparison to other places which also have a pool/spa, which are actually nicer, much closer to downtown, and cost at least 50$ less nightly