Holiday Inn Washington Capitol - Natl Mall by IHG
Praised forgreat service · excellent location · friendly staff · close to attractions
Flagged forcleanliness issues · room quality concerns · high parking fees
Front desk lack of empathy
Ok but service was always rushed and when I asked for a late checkout I was rudely told that 12 is the latest on a Sunday?
Don’t Stay Here
I had higher expectations with this being an IHG. Towels were really sad. Fridge did not work - neither of them bcs I called 3 times to get a working one. Toilet handle was barely hanging on. Shower did not drain during the shower (thankfully it would eventually drain in between ppl showering). Parking was more expensive than advertised. Directv signal was so weak we couldn’t watch tv.
Great stay
Location is very convenient, close to all museums and monuments. Room is very clean, breakfast buffet is worth the price. Check in is quick and professional. This is our third stay and we will come again.
Paying for the Location
I had a truly average experience when staying here a few months back. The rooms were okay— the bed was comfortable, but the sheets had a few stains on it, the in-unit AC wasn’t going continuously and elicited an odd sound and odor (so much so that I actually doordashed a scented wall plug), but everything else was fine— the bathroom was clean, there was enough space for one person to store their belongings, a refrigerator, and housekeeping came every day. I was here in September when it was still quite hot outside, so I was a bit disappointed that the rooftop pool was already closed for the season. The adjoining Starbucks was definitely a plus. The true highlight of this hotel is the location, as you are within walking distance from the National Mall (especially the Air & Space Smithsonian), and very close to a Metro station as well. The price is a little steep considering the overall quality of the hotel, but the location is truly unbeatable. Not entirely sure I would stay here again but I’ve definitely had worse experiences.
Holiday Inn Washington Capital
Great place to stay and close to walk to many museums or catch Metro to go wherever!
Excellent Hotel
Excellent location, close to the Metro station, and loved having the Starbucks connecting to the hotel. Just a minutes walk from McDonalds and a great pizza place. Convenient Taxi cabs always waiting out front. Plus excellent maid service and wonderful front desk staff. Will definitely stay here again.
