Home2 Suites by Hilton Eugene Downtown University Area

Great room size

The room size was very generous and had a kitchenette which was great. It also had large windows with roll down blackout shades perfect for sleeping.

Cons I was surprised to find out when I got to the hotel that I had to pay extra to park in the hotel parking lot. The location downtown could be quite noisy at times.

Perfect location for Downtown Theater shows

We stayed overnight when we came to Eugene for a show at Actors Cabaret of Eugene a few weeks ago. Very convenient to all the downtown theaters (park and walk). Room was clean and spacious and I love how big the kitchenette is (even though we had minimal need this trip) bed was very comfortable. Check in was fast, friendly, and just fine. The only downside was paying to park, but since it was 24 hrs from when we paid on line we took advantage and stayed parked there the next day after check out and when to the farmers market a few blocks down. Breakfast was okay, typically “free” hotel breakfasts so don’t expect too much. They do have a problem with the flow traffic, but not a big deal. We have to enjoy Home2Suites on road-trips in other areas and we really enjoy the extra living space with the couch. If you’re staying longer there is a great market right across the street called The Kiva Grocery and deli.

Amazing will definitely recommend and stay for future trips!

Staff was amazing beyond words. Site was clean and well maintained. Very comfortable. Gym and laundry were easy to use and accessible.

Very comfortable

Cons Shower needed more attention to cleaning

Worst road trip stop

The room wasn’t clean when we checked in, with the beds hastily done and not nearly enough pillows or covers for a listing of four people as we’d booked. The water was near scalding from all facets, and they claimed there was nothing they could do to help. The front desk was rude, dismissive, and racist saying “he couldn’t understand” when we asked for different accommodations since we can’t use all the amenities. The heater started burning when we turned it on, and the room was musty and stale. So all in all, it in no way met the Hilton standard we were familiar with.

Nothing specific

Cons Firstly, I have an autoimmune condition that changed my appearance, so the front desk agent didn't accept my check-in. In my opinion, agent must have been a little more polite. As I was telling her that I have an autoimmune condition that changed my appearance, the agent should have given me options on how to proceed with check-in and suggested to figure out another hotel which was little rude and it was already late at night with my kids and wife waiting outside. The agent was a little rude in stating that I might be using someone's identity or something when i started sharing photos. When it comes to the room, the beds were not so great, and the bathroom door lock was not properly locking. Pillows were very soft. Lastly, and most importantly, we wanted to check out early by 6 AM, but we were delayed because the water was extremely hot, and even with the cold option, the water was so hot that my wife's back and arms got burned. When we called housekeeping, they said that they couldn't fix it at that time. So we had to leave the water running for approximately 30 minutes to cool down.