Hotel Ercilla de Bilbao, Autograph Collection

Luxurious and stylish hotel. Rooms great size with huge bed. Hotel rooftop bar wth stunning views a must. Helpful and friendly staff. Location great easy access to all attractions. Hotel is in new part of city with a minute walk to metro which takes you within 2 stops to old town or you can walk its about 20 mins. Hotel is 10 min walk to Guggenheim.

Cons Nothing

Bilbao : generalnie kraj Basków - naprawdę warto odwiedzić jest wszytko Ocean / Zatoka ... super plaże , piękne kli

Śniadanie, widok z dachu

Cons Obiekt spory , windy góra dół kursują bez ustanku trzeba przy porannym wymeldowaniu uwzględnisz czy recepcja nie będzie meldować / wymeldowywać - dwóch autokarów - samolot/ pociąg nie poczeka Sprzątanie : byłem 7 nocy ręczniki - wymieniane - na minus o wytarcie kurzu z biurka - prośbę pisałem palcem na zakurzonym biurku ... przed 7 nocą zadziałała. Tabliczka którą należy położyć na łóżku żeby obsługa zmieniła pościel - nie jest skuteczna

Desayuno magnífico. Ubicación estupenda.

Las habitaciones comodas.

Cons Precios de desayunos y consumo terraza muy elevados.

Extremely disappointing

Location

Cons Our stay was deeply disappointing and fell well below what I would reasonably expect from a hotel charging at this level. The problems began before we had even entered the hotel. As we drove into the car park, another vehicle was attempting to leave through the same entrance. The signage and traffic flow were unclear, and this proved to be indicative of a wider problem throughout our stay: many aspects of the hotel appear to have been designed without sufficient thought being given to how guests are actually expected to use them. I want to make clear from the outset that the staff were consistently friendly, polite and helpful. Indeed, the staff were probably the best part of our experience. Unfortunately, they appeared to spend a considerable amount of their time compensating for facilities, systems and processes that simply did not work as they should. Once we reached our room, we encountered one problem after another. The telephone did not work, meaning that we could not simply contact Reception and instead had to physically return there whenever we needed assistance or information. There was no printed information in the room explaining hotel facilities or guest services; this could only be accessed through the television, which is hardly practical when another guest is actually watching it. To their credit, a member of staff subsequently brought us a hard copy. The bath did not work properly. The air-conditioning was extremely cold, yet there appeared to be no guest-controlled means of adjusting it. We therefore had to ask for someone to come to the room simply to alter the temperature. An engineer was required to do something that, in most hotels, a guest would reasonably expect to be able to control themselves. The window blinds worked. Regrettably, that was one of the few things in the room that seemed to operate straightforwardly. Our experience as guests travelling with a dog was particularly unsatisfactory.

Hotel bien ubicado y con personal capacitado y de buena actitud

Ubicación

Cons No aplica