Hotel Indigo San Diego del Mar by IHG

Horrendous.

Location was great.

Cons Called to see if early check in was available and they said no, which is fine. I arrived at 4:00pm which was the designated check in time. The ladies at the check in desk were rude and dismissive. They informed me that my room still wasn’t ready and it would be 5-10 minute wait. Unfortunately it took a whole 45 minutes to finally get keys to my room. They made no effort to find another room. Instead made my wife and I wait. The bar wasn’t open on time to enjoy a beverage while we waited. I wasn’t offered any water while being forced to wait for a room that I paid for from 4pm-11am. Following day I requested late check out. After some convincing they allowed me to have an extra hour. In that time my wife and I left and came back to a room we couldn’t access. Once again the person working didn’t care that we weren’t able to get into our room to remove our luggage. Instead we once again had to wait in the lobby for the customer service representative to finish their personal matters which were very clearly her priority over her job. Never coming back. Making sure family and friends know to stay away from the most unwelcoming hospitality experience there is to offer in Del Mar. good riddance Indigo.

Fabulous weekend

Location was great, more residential but short walk to restaurants and bars.

Cons Service at Breakfast needed additional staffing.

It was great!

La ubicación cerca a restaurantes y cafes

Cons Nos dieron una habitación no muy agradable a pesar que le dije que era nuestro Aniversario de Bodas y queríamos una vista mejor y cerca de la Piscina

Avoid

As an IHG Diamond Elite member who has enjoyed pleasant stays at the Hotel Indigo Del Mar in the past, I returned with high expectations for a four-night family trip. Unfortunately, this visit was plagued by a relentless series of service, billing, and hygiene failures. Based on this awful experience, I strongly advise others to look elsewhere. We requested an early check-in, which I completely understand is subject to availability. However, when the official 4:00 PM check-in time arrived, our room was still not ready. We were finally granted access at 4:30 PM, only to walk in and find a housekeeper still cleaning the room. Shortly after settling in, I made a genuinely repulsive discovery: someone else’s toenail clippings were left on the floor next to the bed. I immediately brought this to a manager’s attention. While I was assured that the rest of our stay would be flawless, this promise fell spectacularly short. For the entirety of our three-night stay, our room was never cleaned. Housekeeping consistently attempted to service our room at 4:30 PM—an entirely impractical time for a family traveling with a young child. Furthermore, the property's basic amenities were poorly managed. Nearly every time we visited the swimming pool, it was entirely devoid of towels, forcing us to make repeated treks to reception just to request basic necessities. The frustrations continued well past our departure. Upon checkout, I summarized our disappointing experience to the receptionist, Barbara, who assured me she would waive the parking charges as a gesture of goodwill. This was not done. I returned to the property in person the following day and was told the refund would process in a few days. A week later, having received nothing, I called the hotel and spoke to Barbara again. She cited an "issue on their end" and emailed me an invoice showing a pending refund of approximately $67. Five days have passed since that email, and the funds are still missing from my account. To add insult to injury, my IHG reward points and elite night credits never posted automatically. I had to spend additional time contacting IHG corporate directly to have my account manually updated. A hotel of this tier should deliver a seamless, clean, and relaxing experience. Instead, this stay was a masterclass in poor management, unfulfilled promises, and dreadful hygiene. Whatever standards were previously upheld at the Hotel Indigo Del Mar have clearly vanished. My advice: avoid this property entirely.

Beautiful location for a family stay

Fun and easy stay with kids. Loved that we could sit out by the pool or watching the sunset in the evening and be steps away from the kids while they slept. Easy parking, didn’t feel crowded. The rooms felt a little cold in their decor but plenty big and appreciated the larger than mini fridge. The hotel restaurant looked overpriced but appreciated that we were next to a best western with a cute breakfast cafe that had everything we needed