Hotel Spiwak

Bien situado

Cons Tuve una situación con el Minibar con productos vencídos, le comenté la situación a 3 personas del hotel, nunca se comunicó conmigo una persona de administración. Luego vino la situación del terremoto y bueno entiendo que hay otras prioridades.

Muy buen desayuno y las instalaciones

Cons Un poco lento el check in

Good hotel, but needs improvement.

Breakfast was a nice buffet. Location was great, conveniently close to the airport.

Cons We arrived before the official check-in time, which wasn't a problem; we grabbed some food nearby while we waited. However, when we returned after 3 PM (the time we were told check-in would be available), our room still wasn't ready. We ended up waiting until about 4 PM to actually get into our room, which was frustrating. The room itself was just okay. The bathroom could use some updates; the tub was oversized and awkward to step into, and the toilet seat was broken. At checkout, we were also charged for a dry cleaning service we never used. The hotel did remove the charge once we brought it up, but it was an uncomfortable surprise.

Todo

Amicable staff, tried to please your requests

Cons I liked all

Dangerous during earthquake due to glass everywhere + loud construction on both sides

I would NOT recommend this hotel following a major earthquake since all the CEILINGS ARE ALL GLASS including ALL egress points, making exits, particularly for anyone traveling with an elderly person or children difficult. There is a new high-rise building being built next door so it is extremely noisy with construction, plus the mall next door had damage- and more heavy construction making for a loud, not relaxing environment. The check in staff were not caring or accommodating which is rare in the hospitality industry in Colombia and we ended up cancelling our reservation upon arrival not feeling safe, worried about noise, then booked across the street (same hotel chain) and they refused to give us a refund, despite my mother being a 15 year patron of the hotel. Not cool. I called the hotel before arriving after the 7.4 earthquake and was told there was not much earthquake damage and that the hotel was in good condition. I now think that was a subjective answer. When we arrived, there was visible damage, including a missing glass restaurant façade and broken glass from the large glass-covered entrance/drop-off area, broken stairs at egress points which meant less exit points (especially that a senior citizen can climb). Having been somewhat traumatized being on the 21st floor of another hotel during the earthquake, I wanted to make sure we felt safe -- and I had never been to the hotel. Most concerning was the evacuation route. From our third-floor room, the designated routes appeared to require walking through areas beneath extensive glass ceilings around the restaurant, pool, atrium, and main hotel exit. Look at the photos. Another route appeared to involve a stairway damaged by the earthquake. With my elderly mother, I was extremely uncomfortable with this. We had barely entered the room and had not put our belongings down. I asked to leave and receive a refund, but the hotel refused, even though Expedia was willing to refund the reservation. We ultimately paid to stay at the hotel across the street which is also a Spiwak property. The lack of transparency and customer service was extremely disappointing. After a 7.4 earthquake, I would strongly recommend choosing another hotel. While I full appreciate the work being done to fix the hotel and am empathetic to folks given the earthquake, consideration has to be made when guests don't feel safe or concerned with noise levels.