Hyatt Place Atlanta/Alpharetta/North Point Mall

Disappointed

I was absolutely disappointed. I travel often and have never had a problem with Hyatt Place, always well maintained, cleaned, bar and grill to relax at in the evening. Clean and great breakfasts. But the only thing good about this stay was the check in where the staff were hospitable. Breakfast was horrible. Items that were supposed to be cold were warm, and items supposed to warm were cold. They had run out of multiple items and not restocked. I took a spoon from the clean spoon container and ended up with one that had caked on food on the entire spoon. The breakfast area was filthy. The room was pretty clean, but the air conditioner turned off multiple times when it had not reached its temp. The air conditioner rattled constantly like metal grinding together. The toilet and shower area was so small you could barely dress in it. The second night the fire alarm was on, 1130 at night we are all standing outside with pajamas on. The attendant stated that he could not tell why it was on but that the fire department had cleared it. The response did not make us feel comfortable since the fire department was only inside for a short while, there is no way that they swept the entire hotel.

Suck

🚨 SERIOUS WARNING — EXTREMELY UNPROFESSIONAL EXPERIENCE 🚨 I am beyond frustrated with this property and the way its management has handled a very serious financial issue. I have been dealing with this for FOUR MONTHS, and I am still out of my hard-earned money with absolutely no acceptable resolution. To be clear, Shenisha Booker was the Assistant General Manager, and I was informed that she was fired after similar issues allegedly occurred with other customers. She is the person I believe created a booking account in my name without my authorization, resulting in a transaction that I did not make. I am now the one left dealing with the financial consequences. Immediately after discovering the transaction, I repeatedly contacted the hotel. I spoke with front-desk employees, including Andrew, who was very professional and helpful, as well as Tara McConaughey. I was told that I was not the only customer who had experienced this type of situation. I also spoke directly with Tyshion Williams, who was the General Manager at the time and was on the clock after the incident occurred. He repeatedly told me that he could see the transaction, apologized, and stated that this was part of the reason Shenisha Booker had been fired. He gave me his personal phone number and told me to stop calling the hotel and communicate directly with him. He promised me that he would get the situation resolved. Apparently, those promises meant absolutely nothing. After approximately a month, I contacted the hotel again and was told that my wife’s and my phone numbers had been written down and that our calls should no longer be answered. I eventually had to call from different phone numbers just to get someone to answer. Tyshion also stopped responding to my messages. Fast-forward to August: I finally reached the hotel again and spoke with Tara, who informed me that Tyshion had quit and that Lena Martin was now the General Manager. I left Lena messages and emailed her asking for help. No response. About a week later, I called again and was told they had yet another General Manager, Rashita McGill, who had apparently come from South Carolina. Rashita initially told me she would help resolve the situation. She asked for the card number associated with the transaction. I explained that I no longer had that card because of the original situation. She then asked for my new card number and instructed me to contact my bank to verify the transactions. She also wanted me to put my bank on a three-way call with her, which my bank found unusual. Then Rashita told me she had worked for my bank for many years. Considering everything that had already happened, that statement made the situation even more concerning to me. At this point, I have had enough. This entire situation has caused me an incredible amount of stress and financial hardship. I am now facing the possibility of an account going into collections because I do not have the extra money to replace funds that I believe were taken through unauthorized transactions. FOUR MONTHS. Multiple managers. Multiple promises. Multiple phone calls. Emails. Text messages. And still no resolution. I have been more than patient, and frankly, I am tired of being passed from one manager to the next while I am left dealing with the financial damage. PLEASE DO YOURSELF A FAVOR AND THINK TWICE BEFORE STAYING AT THIS PROPERTY OR PROVIDING THEM WITH YOUR PAYMENT INFORMATION. I am sharing my experience because I would hate for another customer to go through what I have gone through. I expect accountability, documentation, and a legitimate resolution—not another excuse, another manager, or another empty promise. Enough is enough.

Great hotel

Great location and attentive staff. Room was clean and comfortable. Breakfast was good with some healthy options. Gym was clean and all the equipment functional as it should.

Favorite hotel I ever stayed at

My stay was amazing the staff was very helpful I wanna give a very special thank you to Tara and Yohana they are absolutely amazing my room was wonderful beds are very comfortable I will definitely be staying there again

Good location. Property can be better

Room 602 had no wifi connection. Ants around the sink all day all week. Elevator was out for a full day. Breakfast on one day had no forks. One day coffee lids did not fit the cups. Location is great. There is a detention pond next to it so there’s some mosquitoes in the parking lot. Parking is free which is a plus. As an explorist I received a bag with one water and one bag of chips and a granola bar. Staff is friendly though. Room is clean otherwise. Housekeeping is every other day. Ice machines on floors 1,3,5 only but 5th floor ice machine was not operational during my stay. I tried the windward property and it’s better. Not perfect but a little better. At least the wifi is strong. No ice machines though

Go somewhere else!

Where do I start? The only positive thing about this hotel is the location. After that, it was a complete disaster. I arrived around 7:00 p.m. along with 7–8 other guests, and none of our rooms were ready. I was repeatedly told it would be “10–15 minutes,” but that turned into a 2-hour wait. When my room was finally ready, the hallways were lined with dirty laundry and overflowing trash. It gave the impression that the property was poorly maintained. If I hadn’t been so exhausted after traveling, I would have left immediately. I asked if there would be any compensation for the inconvenience, but all I received was a simple, “We’re sorry.” After reading other reviews, I realized this appears to be a recurring problem. Shame on me for not reading them beforehand. To anyone who works hard for their money: save yourself the headache and stay somewhere else. This place is simply not worth the frustration or aggravation.