JW Marriott Austin
Spacious, clean rooms with great beds and a stunning rooftop pool overlooking downtown Austin.
Written by AI from guest reviews.
Praised forgreat location · nice amenities · helpful staff
Flagged forexpensive parking · inconsistent service · high food prices
Your staff was very accommodating. The facility was extremely clean
Clean and great decor
Cons Starbucks was out of the way
Not satisfying . Will not be staying here again
The bed
Cons Dirty pool Rude personnel Dirty towels everywhere Elevators smelt like weed both days that we were there Disgusting
I didn’t enjoy I had a bad time I am not going to come again
Outstanding, with a glitch.
We liked the staff, very helpful and personable (Bruce-concierge, Maria-housekeeping, Nathany, Mike and Miro-corner restaurant). The food was very good, with one exception; otherwise it would've been exceptional.
Cons We had our 46th anniversary dinner at Dean's. Our server was mostly absent during our visit except to take our order and bring the check.; never refreshed our water or delivered on our request for more bread. The food came late and it was cold. We didn't complain because we wanted nothing to ruin our evening. Everyone is entitled to have a bad day, to bad it was while taking care of us.
Wonderful Hotel, great service.
My partner and I were lucky enough to stay at the JW Marriott in Austin recently, with all the team members we interacted with, doing an incredible job and a real highlight of our stay and a huge credit to JW Marriott. Two of the leaders who helped us, Ethan and Ryan, demonstrated a very level of service and did there very best to make our stay a brilliant experience. Thank you again, we will be back and would recommend this hotel to anyone looking for a exceptional place to stay in Austin.
The JW Brand does not deliver—go to a basic Marriott
JW is a basic Marriott. There is no reason to pay more to stay in the hotel. My room did not have basic glassware or water that is standard with my bonvoy status. No mini bars and inconsistent cleaning/turn down or whatever they decide that day.
