JW Marriott Indianapolis

I stay was very comfortable. That was greatly enhanced by the kind and helpful staff.

Beautiful, specious, clean

Poor guest experience after the fact.

I stayed this week in Room 919 at the JW Marriott Indianapolis for a conference Tuesday through Thursday. My stay was fine, room was in good shape and relatively modern with all the amenities you need. Location was good for where we were and I really didn't need to travel outside the Hotel for anything as everything I needed was within the facility. It's advertised as a 4 Star Hotel and while it's nice, I didn't get that vibe. But what I did run into was theft and lack of accountability. I left Thursday morning around 6am to start my Drive back to WNY ( about 500 Miles ). about 1pm I stopped to grab lunch and went into the trunk of my car and realized I had left some clothes ( Sport Coat / Shirt and Pants ) hanging up in the closet. Completely my fault and I absolutely realize that it's not the Hotels fault for my stupidity, but they do have a lost and found and I contacted the hotel about 1:15pm ( before anyone else would have been allowed to check in to the room ) and spoke with someone who said he would go and check to find them and there were instructions on how to have them sent back to me. I received a call about 5 minutes later saying nothing was there !! I didn't have them and know exactly that due to my own fault I had not grabbed them from the closet..which means one of two things. Either the person cleaning the room kept them or threw them out. Or they didn't actually go and check the room and just called to say they did as they didn't magically walk out the room by themselves. Again, I recognize that leaving them in the room was my fault and I would have arranged to retrieve them but this 4 star Hotel service has failed a guest by either stealing / destroying a persons property without permission, or just plain laziness by the employee at their lost and found. Disappointing and left a bad taste in my mouth for what is supposedly an upscale hotel.

Super close to location and super clean. Staff was excellent.

Amenities, food, service facilities just perfect

Amenities, food, service facilities just perfect

Nice location. Friendly staff.

Cons All good.

Perfect location for an event at Lucas Oil Stadium

Great location. Very clean and the staff was very friendly and helpful

Cons A little pricey but still worth it