Praised forgreat location · friendly staff · spacious rooms
Flagged forcleanliness issues in some rooms · high restaurant prices
8Family · Oct 2025
Getting pushed to attend a timeshare presentation wasn't a good first impression, but we loved the space and rest our room provided as well as all the amenities (pool, shopping, restaurants). We did not know there was not a daily cleaning service, and more information could have been provided about taking care of trash, laundry, etc. The front desk staff were hit-and-miss - some were great, others were dismissive and made us feel like we were bothering them. Overall we enjoyed our stay and would come again!
10Family · Oct 2025
Check in was easy and Makana was super sweet! Our room had every amenity we could ask for including a washer/dryer. The bed was very comfortable and the scenery was beautiful. We enjoyed walking to the market, which was next-door and the availability of a restaurant on the premises was a plus!
2Family · Oct 2025
Terrible. Don't go here. Full disclosure they did refund me one day. We were on our Hawaiian vacation that we saved for, when I received a phone call from the hotel saying I needed to come back and see the concierge to get our "passes" thinking this is for the pool and stuff there. She was very rude and asked us to leave the beach (45 min away) and come back now. We said we couldn't so she said we needed to by 5pm when she left. So we cut our day short, we knew the kids wanted the pool so we cut it short to get back to get this done. We come back to find there were no passes, nothing we needed, she just wanted to sell us a time share. I have never been so angry in my life. We missed out on 1/2 day of our Hawaiian vacation because of a time share pitch. Like I said they did refund us a day, but made the entire trip have a black cloud over the place we were staying. The rooms were old, beds really bad, furniture very uncomfortable, all things I would have never written a review about. Don't stay here. Or if you do, don't let them tell you you have to come back for anything. Such a joke.
10Family · Oct 2025
Staff was amazing.
10Family · Sep 2025
We enjoyed our 5 night 6 day stay. Can’t wait to come back
10Sep 2025
Pool area clean, and felt safe to swim. Walking along the coast line was good. Room was spacious and enjoyed the evening in.