La Posada de Santa Fe, a Tribute Portfolio Resort & Spa

Beautiful historic property

The location of La Posada cannot be beat. A very short walk to the center of Santa Fe - the Plaza and nearby shopping and dining. Beautiful restoration and maintenance of a historic property, maintaining its charm with modern conveniences. We have stayed here many times over the years and is our go to in Santa Fe. Julia's restaurant is excellent with great servers and well prepared food. The spa provides great services. Pool has a good number of comfortable lounge chairs and good shade. Everything is clean and well maintained. The front desk staff is friendly and efficient. Rooms vary in size as is true in many older properties, but are very comfortable with enough electric outlets and USB ports.

thanks Miguel

We had a nice two day stay recently. I'm Marriott Ambassador so I stay in a lot of Marriotts globally. The staff did a really nice job and the food was excellent. Pool could use a bit of a cleaning but we got in and enjoyed anyway. Our room wasn't ready at 4pm which is rare for a Marriott Ambassador, but Miguel got us an upgrade and free drinks at the bar. It's always nice when you do something small to make a situation better, thank you Miguel!

Do not miss La Posada!

I am a native Santa Fean. I have been going to “La Po” for over 50 years! I took my wife there back when we were dating almost 30 years ago, and we were there again just this past Wednesday (July 29) having cocktails and food on the lovely intimate deck overlooking the outdoor dining patio. Silver Coin Margaritas were top notch as were the Poke nachos, Beet salad, and Burgers. All served with a beautiful smile from our wonderful waitress Brenda J! Cannot say enough about our entire experience, something we have come to expect and have never been disappointed. An old tradition for us locals, and a “do not miss” experience for visitors!

Nice Location

Great location. Grounds are nice but room and grounds are tired and in need of maintenance. Food in restaurant was good but service slow. Understand resort was recently sold so hopefully new owners will fix these issues.

Terrible Stay at La Posada de Santa Fe

Our stay at La Posada de Santa Fe was a major disappointment, especially given the premium rates the boutique hotel charges. It definitely does not deserve to be called a Marriott Tribute Portfolio Hotel. The problems began before we even arrived. When I made the reservation by phone, I was explicitly told that breakfast was included. At check-in, we were informed that it was not. At these prices, breakfast should be included, but what's even less acceptable is providing inaccurate information when taking a reservation. Our first room was completely unacceptable. The HVAC equipment on the roof, directly above our room, appeared to be large enough for a Walmart. The noise in the room sounded like a B-52 bomber. There was no chance of getting a decent night's sleep, so we requested another room. The replacement room wasn't much of an improvement. The patio had a large puddle that remained throughout our stay, making the outdoor space unusable. Inside, the carpet was dirty and scarred with multiple burn marks in front of the wood-burning stove, as there wasn't even a proper hearth mat (3). The glazing on the refinished bathtub surface was cracked and peeling (1, 2), and the bathroom sink was also cracked (5). One of the casement windows hardly worked, as an incorrect crank handle was used (4). An inexcusable problem in New Mexico is that when we turned the air conditioner on that night, it blew hot air! The front desk promptly sent a technician who turned off the heat, but only got it to supply non-conditioned outside air, rather than cool, air-conditioned air. This property is badly overdue for maintenance and falls well short of the standards its pricing and advertising suggests. Based on our experience, it's difficult to understand how this hotel is marketed as a five-star property. To make matters worse, we learned only at checkout that the hotel offers a complimentary shuttle into town. Had anyone mentioned it at check-in, we would have used it. Instead, no one said a word. The one bright spot was the staff. Everyone we dealt with was courteous and professional. Unfortunately, good employees cannot overcome neglected facilities, inaccurate reservation information, and accommodations that fail to justify premium pricing. We will not stay at La Posada de Santa Fe again and cannot recommend it to anyone paying these rates.

Misleading, Poorly Maintained, and Overpriced

One Star Our stay at La Posada de Santa Fe was a tremendous, outrageous disappointment, especially considering the premium room rates. The problems started before we even arrived. When I made the reservation by phone, I was specifically told that breakfast was included. At check-in, we were informed that it was not. At these prices, it's astonishing that breakfast isn't included in the first place, and even more frustrating to receive incorrect information when booking. The first room we were assigned was completely unacceptable. The hotel's entire HVAC system appeared to be directly above the room. By midday, the noise overhead sounded like B-52 bombers. There is simply no way we could have slept there, so we requested another room. The replacement room wasn't much better. The outdoor patio had an enormous puddle that never dried during our stay, making the space completely unusable. Inside, the carpet was dirty and covered with multiple burn marks in front of the wood-burning stove, where there wasn't even a proper fireplace hearth mat to protect it. The bathtub was cracked and peeling in several places, and the bathroom sink was also cracked. This property is badly in need of maintenance and simply does not live up to the standards—or the prices—it charges. Calling it a five-star property is difficult to understand based on our experience. It barely felt worthy of one star. The only positive aspect of our stay was the staff, who were pleasant and courteous throughout. Unfortunately, friendly employees cannot make up for poor maintenance, misleading reservation information, and rooms that fall so far below expectations. We would never stay here again and cannot recommend La Posada de Santa Fe to anyone, especially at these rates.