Louisville Marriott Downtown

Your stay feels like home.

I love how the main lobby, smells very clean refreshing and welcoming.

Cons I loved everything!

Location, clean and cozy! Restaurant and coffee shop!

Cons Had trouble checking in even though I booked ahead.

It was in a great location where you can walk just about anywhere

Cons The pool

Happy and not so happy check out issue!!

It wasn't far from the Louisville fairgrounds. We went for the car show. Thursday to sun. Great bar!

Cons We had absolutely no problems til Saturday am. Brunch. Mimosas not served til 10am. No problem. Sun am I called the restaurant early. Yup. They start at 10 am. So we sit. Now it's 10:15. Oh she's setting the bar up. Gave it a few mins. The manager comes over and said give her some time. Well...... Instead of going to the bar and say make some mimosas he said wait. Bottomless for $10. Might not sound like an issue but..... should have been up and running the bar by 10am. We werent the only ones complaining. So, we left. Now....... On to checkout..... We prepaid our room. Asked at checkin. All good. Just pay for whatever we charge to the room. Not so much when we checked out. Got recharged again plus all our added charges. Drinks. Breakfast. Oh and the parking!!!!! Ridiculous!!!! 40$ a day for the underground parking. It was easy but the charge. Per day. Now..... They wanted me to pay and figure it out Monday when we go home. NOPE!! Get me someone to figure out NOW. I had to go into my account to show them my payment. I had receipts. Ended up doing it all right there. Plus took off the parking charge per day. What's crazy is I read reviews on booking.com. this looks to be an issue the hotel has. We've NEVER had an issue with booking.com. This was a hotel issue. Highly doubt we'll ever go back there.

I loved it will be back for more

Customer service on point inside hotel and valet aswell

Cons I liked it all

Impressed with all the staff we encountered. Friendly, Smiling, always ready to help and go beyond.