Mandarin Oriental, Boston

Amazing service!

The service at the Mandarin Oriental in Boston is amazing! Paul S., the concierge, went quite above and beyond to help me make my client's stay most comfortable. He was professional, understanding, efficient, and friendly. I am very grateful! Katie C. in reservations was also very helpful as we navigated last-minute changes. She was so accommodating. I will always recommend this hotel with great confidence. Thank you! Donna A. Bruno

Met expectations

Room was clean, bedding was fantastic.

Very average.

Stayed one night at this property. Have stayed here occasionally over the years. I found this stay didn’t measure up in many ways. Given the price of the room I had hoped a breakfast might come with the rate. It didn’t. Room service breakfast arrived cold and since I had to check out rather early I didn’t bother sending it back but the entire meal was cold. The room—room 717– was fine. Spacious but nothing special. I think the room (s) probably need an updating. The shower drain wasn’t working so a couple of inches of water sat there and didn’t drain well at all. Given the choices in Boston, I probably won’t return to this MO. I chose it this time because it was the only spot available due to World Cup fans all over the city. Also—the cost of parking there is beyond outrageous. I understand that valet parking comes with a cost but at this property it feels like a gouge.

Nice place great location but to expensive for what you get

Location great

Cons Showers no good Overpriced

Exceptional Stay and Outstanding Service

We had a wonderful stay at the Mandarin Oriental. The staff were extremely helpful, professional, and always willing to assist. Our room was beautifully prepared for my wife’s birthday, which made the occasion even more special. They also helped make our World Cup match trip a memorable experience. The breakfast was absolutely delicious with a great variety of high-quality options. Robot Package delivery and handling were excellent and very efficient. Overall, the service exceeded our expectations, and we highly recommend this hotel. We look forward to staying here again! ⭐⭐⭐⭐⭐

Everything

Cons Nothing