Praised forgreat location · friendly staff · beautiful building · free activities
Flagged forroom assignment issues · breakfast quality · cleanliness perceptions
9Solo · US · Aug 2026
The location is incredible. Within walking distance of so many things Biston is famous for.
Unfortunately,all 4 clock faces were being worked on so there was a lot of scaffolding obscuring the views. Hope we have better luck in the future.
One area that was annoying was the lighting. I t was far too bright. Perhaps you should consider putting in dimmer switches. I felt like we were in Times Square when we needed the lights on.
Cons The lighting too bright
10US · Aug 2026
Wonderful hotel and perfect location!
Beautiful building and room
Cons Although nice that they care so much, but the texts and calls were a little excessive.
10Couple · US · Aug 2026
Perfect spot for getting away with friends and exploring Boston.
The hotel is beautiful. In a perfect location Great staff. Observation deck with breathtaking views!
Cons Charged for continental breakfast.
8Group · GB · Aug 2026
Great place to stay in Boston
This hotel is in a great location for a short visit to Boston. The rooms are comfortable and well equipped
9AU · Jul 2026
Very nice hotel in a great location.
10Couple · US · Jun 2026
Completely surpassed our expectations. We made beautiful memories!
It felt like home. The suite was very roomy. The bed was super comfortable. It was close to the North End and great Italian restaurants. It is also close to the Seaport district for a sunset cruise and more fabulous restaurants. Faneuil Hall and Quincy Market were a block away. Loved everything about the Custom House property. We could walk to all our favorite spots.
Cons We loved everything.