Mauna Lani, Auberge Collection

Better options around here

Good looking resort and quite expansive grounds. However very short on pool and beach lounge chairs so as hotel guests you don't really have room to sit. Secondly cove looks good but is very rocky and lots of pebbles making it difficult to enjoy the Hawaii beach experience of toes in sand and waves. We had to wear flip flops the entire time in the small rocky cove. If paddle boarding it's fine but again not a true beach. Lots of great options nearby. We visited Mauna Kea and their beach is amazing so is westin on hapuna beach. All in same area. Finally and most disappointing is the spotty service. Restaurant staff was friendly, but surf shack, concierge, pool and beach staff were clearly having a bad day. They were taking it out on us with their attitude and sullen responses on how nothing was available and a no to almost every question before we finish the sentence. Disappointing stay. Only saving grace was our room and balcony has a good view. Two more days here and looking for options to spend as much time away as possible which is a pity having paid for a resort to relax at.

You will NOT regret staying here

This is hands down one of the nicest hotels I've ever stayed at. They surprised us with upgraded rooms that had partial ocean views, they supplied our room with fresh ice-cold water every day, and the hotel just had wonderful decor and an amazing vibe. If you are comparing hotels on the Big Island, stay here. You will not regret it.

Great service beautiful environment

I had a lovely time everything was perfect! I wanted to comment on the fabulous service by Pete Alles who is the general manager. I lost and item on the property and he was highly instrumental in righting the problem and I felt totally satisfied with the outcome! Thanks for the amazing and attentive service!

Relax

Beautiful property and the staff could not have been more helpful. The room was very clean and comfortable. The turn down service was great and their attention to detail was next level.

Zen!

Incredible experience - amazing Kid's Club! Perfect spot for families. We stayed in connecting rooms with my family of 5 (2 adults, 3 kids) + grandmother. It was such a great resort - the sunset upon arrival set the tone for the whole stay. So peaceful!

Aloha Spirit in a Gorgeous Resort.

This is our favorite resort in Hawaii. Everything was easy, gorgeous, and welcoming. Aloha spirit at its very best. Out of this world natural setting, animal sightings, and snorkeling. Perfect experience for every person in our party of 8 ranging from 4 to 72 years old.