Mayan Princess Beach & Dive Resort

Everything is amazing. The location and hotel is beautiful. The staff is incredibly friendly. Special mentions to Mario, he will help you with everything around the hotel! Resolves anything immediately and the most friendly person. All the kitchen staff and people in the dining room! All of them! Chef is great and a lot of food options. From the bar: William! What a great guy always with a smile. Jose Luis, Roger, Damara, such friendly and nice people!!! Carlos and Wilmer who help you with the chairs and umbrellas thanks!! Also Carlos internal security, also defends marine life and makes sure all tourists respect the sea and its animals, what a blessing for this hotel to have him. Front desk is the only place where you are not greeted or treated very kindly, most of these girls have attitude. I had a question and went to front desk and instead of resolving the issue, they were giving me more issues and were really rude, I had to stop them immediately I guess they forget that they are not doing you a favor, you pay to be there! The only 2 people in front desk who are nice are Stefany and victor. Other than that, I stay in this place 3-4 times a year but next time will think about because of the issues with the people in front desk

The staff was so courteous! William the bartender was amazing! The wedding we attended at San Simon was so beautiful! The food…I can’t say enough good things. We didnt have anything that wasn’t cooked to perfection! We stayed for 7 days and would definitely return! Everything was very clean and well kept! The pool by our room was being repaired, and that was disappointing, but it was nearly finished when we left. We still had the beautiful beach and the pool was always perfect. Bonus..Demera? The barista; had our coffee done to perfection by the time she spotted us and we walked up, she always remembered what we liked. Even the security guard Mark and Greg were always so courteous and we felt completely safe at all times.

The beach is beautiful, awesome !! But the service is very poor

Everything in the hotel is great except for Brittny or brinny don’t know her name well. She makes the hotel experience terrible. She is not even nice or friendly. Other than that, amazing stay. But I would doubt staying again if I have to be greeted by her in front desk .

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Fully recommend, amazing service, food and amenities.