Praised forgreat location · delicious food · friendly staff
Flagged forpricey for the experience · rude staff member · cleanliness issues
6KE · May 2026
Great loc , very noisy HVAC at night
Good location , Priya does a great job
Cons Terrible noise at night from HVAC , couldn’t sleep well at all . Housekeeping is not sincere about replanting bathroom supplies or even 2 water bottles every day . I had to call and ask reception every day later in the day
10Couple · US · Apr 2026
I enjoyed my stay ,felt like the room size for the price was expensive and the food wasn’t impressive as I heard
Clean,great customer service
Cons Window view wasn’t pleasant
2Couple · CN · Mar 2026
性价比太低
只有餐饮做的非常好
Cons 房间设施及其落后,性价比极低
5Couple · IT · Mar 2026
Posizione ottima , servizio da migliorare
La posizione , pulizia
Cons Il servizio alla colazione molto lento , in molte occasioni non c’era nessuno in sala , poi improvvisamente ( di solito quando qualcuno protestava ) uscivano tutti dalla cucina .
Camera di dimensioni modeste
Servizio molto impersonale
7Solo · US · Oct 2025
Perfectly Nice Hotel, but Not Worth the Price
The location in downtown Palo Alto is great, if that's what your looking for. And the Nobu restaurant is of course delicious. The rooms are nicely decorated. The staff was friendly.
Cons However, as one of the most expensive (if not the most expensive) hotels in a wealthy city like Palo Alto, I was expecting a more luxurious experience. The room was nicely designed and perfectly comfortable, but I wouldn't call it luxurious. There was no grand lobby, beautiful garden, or killer fitness center. The gym was fine but small and the lobby was also fine but small. There is only one elevator so you sometimes have to wait a bit for it or take the stairs, which are kind of dirty and banged up since they're really intended as fire escape stairs (I assume). The staff was very nice, but again, I had been expecting to be impressed by outstanding luxury service, and I definitely was not.
10Oct 2025
Very clean with a smart toilet!