Good all inclusive. Horrible sargassum problem.
I really liked the fact that it's really like a small city and you don't have to leave the resort at all if that's your intention, which was ours, given that we were traveling with our almost 2 year old, it was essential for us to have everything we needed - pool, games, food, bed, ocean (will get to this later 😅) in one place. Ocean really does check all of those points. It's really all-inclusive. Drinks, everything. Everyday bottles of water in the room which was really nice. The room was spacious. The restaurants were all very nice, and having the variety was amazing rather than just having to stick to the buffet. You do have to make reservations.
Cons Since the beginning once you're checking in they start trying to sell you the vacation package that they offer. It starts with the guy who accompanies you to your room, and then he'll take you to guest services and so on and on and on. We went there to chill and relax. But they were really really pushy so we ended up saying yes. Literally took up our whole first morning. I don't think they should be as pushy with that as soon as you're checking in. That's how I felt in my opinion. You arrived to your Mexican vacation, you wanna relax, you have a toddler. Let people be :) Also, if you want to go for the ocean - avoid at all costs. It was incredibly full of sargassum, it's a horrible point in the riviera maya to go to at this time of the year. Literally cannot get into the ocean. There's animals which is incredibly nice all over the resort, many times we saw turds 💩 in the rooms hallways which were there for hours before anyone in the cleaning team picked it up.